topic Dropping Out in Fibre

Dropping Out

Chloe1979Miss — Sun, 15 Dec 2024 07:20:30 GMT

Over the last few days my WiFi has been dropping out for hours despite the White light being shown on the router. I’m having to restart each time which is hugely affecting my ability to work from home. In the days prior to this the signal has appeared weak and slow. Is this a router issue? Or just Talk Talk!

Re: Dropping Out

Gliwmaeden2 — Sun, 15 Dec 2024 07:58:24 GMT

Please ensure that your community profile is completed, @Chloe1979Miss.

Staff will need this to identify your account. They will reply after the weekend.

Go via your avatar, settings, drop down menu.....Personal Information. SAVE CHANGES.

Re: Dropping Out

Starlightbeebright — Sun, 15 Dec 2024 11:03:05 GMT

Same, started Friday and I also work from home, have family coming to stay. It's taking about 3 hours for someone at live chat to reply and then they cut you off and you end up in another 3 hour cue. I feel for you. Grateful to see it's not just me, definitely mark it down on down detector

Re: Dropping Out

Chris-TalkTalk — Mon, 16 Dec 2024 09:53:16 GMT

Hi Chloe,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris