topic Re: Broadband Issue - going off after every 10-20 minutes in Fibre

Broadband Issue - going off after every 10-20 minutes

Tahir6 — Sat, 14 Dec 2024 10:53:01 GMT

I have internet issue my internet is going off after every 10-20 minutes since last Saturday. We have to reset router again to get back the internet

Re: Broadband Issue - going off after every 10-20 minutes

Divsec — Sat, 14 Dec 2024 12:10:25 GMT

Hi @Tahir6 have you tried any of the diagnostic tests in the my account section?

Re: Broadband Issue - going off after every 10-20 minutes

Lauramilborn — Sun, 15 Dec 2024 10:02:58 GMT

This is the same as mine

Re: Broadband Issue - going off after every 10-20 minutes

Divsec — Sun, 15 Dec 2024 12:11:18 GMT

Hi @Lauramilborn well if you could please start your own thread help will be available tomorrow.

Re: Broadband Issue - going off after every 10-20 minutes

Anonymous — Mon, 16 Dec 2024 09:59:23 GMT

Morning,

I'm sorry to hear this. When this happens does the light remain white on the router?

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle