topic New Shell Modem/Router -no internet light in Fibre

New Shell Modem/Router -no internet light

TruffleCrisps — Sun, 15 Dec 2024 14:12:46 GMT

I'm an old Post Office customer who was migrated to Shell, then to TalkTalk. My old Post Office branded modem gave up the ghost so i requested a new one. Today a new modem arrived, in a Shell box with Shell livery on the modem. Putting aside using the old owner's branding (truly bizarre, if not illegal?) my main issue is the fact that I now have no internet. The Internet light has never come on. Has my service been cancelled?

Re: New Shell Modem/Router -no internet light

Gliwmaeden2 — Sun, 15 Dec 2024 14:30:11 GMT

Probably a fault, but you will be asked to contact the Shell Migration Team, @TruffleCrisps.

Call 03451 720088 after 9am tomorrow morning, or try to reach Chat today if you can use data.

Re: New Shell Modem/Router -no internet light

Gliwmaeden2 — Sun, 15 Dec 2024 14:31:58 GMT

Better to follow up on your original thread, @TruffleCrisps, which is here:

https://community.talktalk.co.uk/t5/Broadband/Request-for-a-new-Router/td-p/3083494#M875075

I'll close this to new posts.