topic WiFi keeps dropping every couple of hours in Fibre

WiFi keeps dropping every couple of hours

Dougie1971 — Sun, 15 Dec 2024 16:44:06 GMT

Hi all, the past week, my WiFi has been droppng every couple of hours. I've never had this, problem in all the years been with talk talk. My router light stays solid white. I've ran all the tests, and found no fault with line. I could not get to chat with a tech expert, as so busy.... Tells you something! Please help me! Thank you.

Re: WiFi keeps dropping every couple of hours

Anonymous — Mon, 16 Dec 2024 11:03:43 GMT

Morning Dougie,

I think this may be related to a current fault that our engineers are investigating - (white light on router but no connection) I'll post back here as soon as I receive an update from the team investigating this.

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: WiFi keeps dropping every couple of hours

Dougie1971 — Mon, 16 Dec 2024 15:42:53 GMT

Hi Michelle,
Details updated as requested.

Re: WiFi keeps dropping every couple of hours

Anonymous — Tue, 17 Dec 2024 07:16:39 GMT

Hi Dougie,

Thank you. I've run a test on the line now which is clear. It sounds like this is related to a fault that our Network Engineers are currently investigating and we'll post back here to confirm as soon as we have an update on this.

Thanks

Michelle

Re: WiFi keeps dropping every couple of hours

Anonymous — Wed, 18 Dec 2024 07:15:55 GMT

Morning,

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle