topic Faster fibre 65 just a name misold a pup by Talktalk in Fibre

Faster fibre 65 just a name misold a pup by Talktalk

bertywoo — Mon, 16 Dec 2024 00:03:42 GMT

Hi I am a retired it guy so know a fair bit about networking.

My contract ran out Last week so a few weeks ago I enquired about full fibre to my house to get better speeds having been on the part fibre 35 for last few years. Told by TT sales not available in my location even though neighbours 100m away are getting it with other providers. However my only option was to renew my contract and upgrade to fibre 65, which I did and this supposedly went live 26th November 2024. I did not see any increase in speed and still getting around 30mb down and 6mb up.

So I contacted TT to see what's happening and told the line needs 10days to optimise and there after should get a better speed. It's now 17days since so I have tried contacting tech support why hasn't it improved.

All I get is due to me getting above the minimum 24.1mb/s that is all I can get. The useless 1st line support do not understand that my profile needs updating and any equipment in the exchange or cabinet needs changing to increase my line speed. Can a TT specialist on the forum look into this. My router has 36mb set in xdsl settings which I can't alter.

Also since my change of contract the Internet drops out from around midnight and the white light is on but I am having to power it down to reset it so it maybe my router needs replacing. Hope someone can help me as it's frustrating dealing with non tech tech support working from a crib sheet. Thanks

Re: Faster fibre 65 just a name misold a pup by Talktalk

ferguson — Mon, 16 Dec 2024 00:16:09 GMT

Well, if you are still on an FTTC service without Full Fibre available as yet that looks like the best you are going to get I'm afraid.

This has been flagged up to the support team here for you and you should expect a response tomorrow.

Re: Faster fibre 65 just a name misold a pup by Talktalk

bertywoo — Mon, 16 Dec 2024 00:24:14 GMT

Thanks Ferguson, hopefully they might be able to help me, I am waiting with bated breath as to the outcome. Cheers

Re: Faster fibre 65 just a name misold a pup by Talktalk

Anonymous — Mon, 16 Dec 2024 12:41:56 GMT

Good afternoon,

I've run a test on the line now which hasn't detected a fault. Does your main socket have a test socket please? If it does then would it be possible to connect the mirofilter, router and phone at the test socket for 24-48hrs so we can see if DLM makes any changes to your sync speed please?

Thanks

Michelle

Re: Faster fibre 65 just a name misold a pup by Talktalk

bertywoo — Mon, 16 Dec 2024 13:08:06 GMT

Hi Michelle, when I get back home I will see if there is a test socket and do as you ask anything to see if I have a problem. I have noticed that lately around midnight that my router has a dizzey fit and I lose connection to the Internet and I am having to either restart it or if I can't login to router, power it off. It is always showing a white light as if connection is normal.

Its looking like my router may be on the blink. Thanks for your help.

Re: Faster fibre 65 just a name misold a pup by Talktalk

Chris-TalkTalk — Mon, 16 Dec 2024 13:12:48 GMT

Hi bertywoo,

does the issue with the router only seem to happen at around midnight?

Chris

Re: Faster fibre 65 just a name misold a pup by Talktalk

bertywoo — Mon, 16 Dec 2024 13:24:51 GMT

Hi Chris, it's only noticeable if I am using the Internet around that time however I have occasionally noticed any streaming on our smart TV hiccups with buffering and losing connection whereby I have to restart the router. So I presume it can be any time. I will record it for a week the times it goes down. Would it be possible to replace my sagem fast router as its at least 3 years old. Thanks

Re: Faster fibre 65 just a name misold a pup by Talktalk

Chris-TalkTalk — Mon, 16 Dec 2024 14:03:06 GMT

I'll send another router to test with but the age shouldn't be an issue, I have two sagemcoms, both are over 3 years old and working fine (the older one is over 5 years old)

Chris

Re: Faster fibre 65 just a name misold a pup by Talktalk

bertywoo — Mon, 16 Dec 2024 15:39:23 GMT

Hi Chris, if its all the same I prefer if you send me a brand new router as I am entitled to one having taken out a new upgraded 2 year contract.

Electronics do deteriorate over time and 3 and half years on being on power constantly will be degraded and sending me one that's 3 or even 5 yrs old is counter tuitative. I have also seen other posts with similar issues so may also be your system at fault. If my router is replaced that will rule this out for a start. I have also done as Michelle requested and put my connection into a filter in the main socket, it doesn't have a separate test socket.

Re: Faster fibre 65 just a name misold a pup by Talktalk

ferguson — Mon, 16 Dec 2024 15:48:39 GMT

What does your master socket look like? Do you have any extension sockets?

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Re: Faster fibre 65 just a name misold a pup by Talktalk

Chris-TalkTalk — Mon, 16 Dec 2024 16:02:51 GMT

Apologies for any confusion. I said that I have two sagemcoms over 3 years old, not that I'm going to send you one that's over 3 years old (we only generally replace routers when they are faulty or when a different model is required because of a package change. Replacing routers every couple of years is unnecessary, costly and bad for the environment).

Chris

Re: Faster fibre 65 just a name misold a pup by Talktalk

bertywoo — Mon, 16 Dec 2024 16:40:38 GMT

Hi Ferguson, my master socket is openreach 5c mk4 and doesn't have a separate test socket only the one socket that the cover plugs into which has a adsl socket for the router and a phone socket.

I have plugged both the phone and adsl into a micro filter talktalk supplied and plugged this into the main uper socket. Regards

Re: Faster fibre 65 just a name misold a pup by Talktalk

bertywoo — Mon, 16 Dec 2024 16:51:18 GMT

Sorry Chris, I misinterpreted your last message about the router, however being a retired network and It manager I just have this gut feeling that my router is acting up and would appreciate a replacement to rule this out with my speed and dropout issues. Thanks

Re: Faster fibre 65 just a name misold a pup by Talktalk

ferguson — Mon, 16 Dec 2024 16:51:21 GMT

OK, what you need to do is unclip that front faceplate by gently pressing on each side. Then you will see the test socket behind there, try connecting via a microfilter into that.

Re: Faster fibre 65 just a name misold a pup by Talktalk

Anonymous — Tue, 17 Dec 2024 10:21:33 GMT

Morning,

The 5C main socket should have a test socket below the faceplate. Have you tried gently removing the faceplate (there may be wires connected to the back) and connecting the microfilter, router and phone at the test socket please?

Thanks

Michelle

Re: Faster fibre 65 just a name misold a pup by Talktalk

bertywoo — Thu, 19 Dec 2024 23:06:00 GMT

Hi Chris, got the new router you sent, not had much time to set it up yet but will be sorting out my setup with existing devices. Thanks for sending it so promptly it's really appreciated. The old one crashed again twice giving dhcp failures and I no alternative but to reboot it to get it working again.

Since plugging in the old one in the test socket I have not seen any increase in line speeds.

Re: Faster fibre 65 just a name misold a pup by Talktalk

Debbie-TalkTalk — Mon, 23 Dec 2024 07:57:31 GMT

Hi bertywoo

Have you connected up the router since your last post?

Re: Faster fibre 65 just a name misold a pup by Talktalk

bertywoo — Mon, 23 Dec 2024 09:27:38 GMT

Hi Debbie, yes I set it up yesterday with all my kit, cctv, smart plugs etc and it's working fine, it appears to be marginally faster browsing but the line speeds are the same as the old router I.e 32.4 download 6.8 upload. So is it a matter of adjusting my profile from 35mb to the 65mb that is the package I have moved to, to see if I can get a faster service. I have also put my socket 5c front plate back on my incoming line as it has made no difference to anything at my end. Thanks hopefully it can be improved.

Re: Faster fibre 65 just a name misold a pup by Talktalk

Debbie-TalkTalk — Mon, 23 Dec 2024 09:40:52 GMT

Hi @bertywoo

Thanks for your reply.

Now you've connected the new router, it would be worth powering down the router for a full 30 minutes as this will start a new session and can often increase the throughput speeds.

If the speed doesn't increase then please can you keep the router powered up without being rebooted (after the 30 minute power down) to allow DLM time to monitor the connection and adjust the profile/speed.

Thanks again.

Debbie

Re: Faster fibre 65 just a name misold a pup by Talktalk

bertywoo — Mon, 23 Dec 2024 19:15:10 GMT

Hi Debbie, I have had the router off for around 40mins and put it back on and there has been no improvement of line speeds.

I think that some tweaking of my profile and possible open reach equipment needs checking and adjustment to get any improvement. Here is a snapshot of my router xdsl details. Hope this helps.