topic Re: Internet Down, White light on. Works again on restart. in Fibre

Internet Down, White light on. Works again on restart.

mdc0111 — Mon, 16 Dec 2024 09:07:25 GMT

My internet has been on and off since friday - so into day 4.

Line check says its ok.

White light is on the router

Internet is restored if I turn it off/on.

Internet stays up between 30mins and 2 hours before it's down again.

Looks like a router problem.

Re: Internet Down, White light on. Works again on restart.

Damien82 — Mon, 16 Dec 2024 09:09:02 GMT

Exactly the same issue since Friday

Re: Internet Down, White light on. Works again on restart.

Adetrick — Mon, 16 Dec 2024 09:10:02 GMT

Same problem here, you're not alone!

Re: Internet Down, White light on. Works again on restart.

melissamurrayx — Mon, 16 Dec 2024 09:53:33 GMT

So many people having the same issue yet very little is being done to resolve it by talk talk i’ve been having the same issue for around 2 weeks new router that was sent is just doing the same thing

Re: Internet Down, White light on. Works again on restart.

Durhamwasp — Mon, 16 Dec 2024 10:03:15 GMT

Exactly the same for 2 weeks now, even with a new router sent out

Re: Internet Down, White light on. Works again on restart.

Gliwmaeden2 — Mon, 16 Dec 2024 10:11:41 GMT

@Durhamwasp, @mdc0111, @melissamurrayx, @Adetrick @Damien82

Staff have been looking into this since coming back on here before dawn! It will take some time to get feedback since they have escalated the issue and it's so widespread.

Please only follow up on your own thread. Staff will reply to the original poster.

Re: Internet Down, White light on. Works again on restart.

Karl-TalkTalk — Mon, 16 Dec 2024 11:57:59 GMT

Can you change the DNS Settings in your router to use Google DNS, and test this over the course of the day to see if this resolves the connectivity issue where the router light remains white.

Please report back if this does help as this will aid our investigation.

Change your router DNS settings to use Google DNS.

Open your web browser, type http://192.168.1.1 into the address bar and press Enter
Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
Select See internet settings
Select Manage advanced settings
Select TalkTalk WiFi Hub
Select DNS Tab
Make sure ON is enabled
Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8 Secondary = 8.8.4.4 )
Select Apply

Please note ; If you currently use any Homesafe services such as Homework Time etc. This will not work whilst you have the DNS set to Google.

Thanks

Karl.

Re: Internet Down, White light on. Works again on restart.

mdc0111 — Mon, 16 Dec 2024 16:53:36 GMT

Karl - I cannot get to that page - I get as far as the Wifi-Hub and it kicks me back to the login screen.

David.

Re: Internet Down, White light on. Works again on restart.

Debbie-TalkTalk — Tue, 17 Dec 2024 07:01:36 GMT

Hi @mdc0111

Ok, thank you for trying.

Our Network Team/engineers are working hard to get this fault resolved ASAP.

Re: Internet Down, White light on. Works again on restart.

mdc0111 — Tue, 17 Dec 2024 22:15:22 GMT

What is the latest on a fix ? I still have this problem

Re: Internet Down, White light on. Works again on restart.

Gliwmaeden2 — Tue, 17 Dec 2024 23:04:30 GMT

Service Status Dashboard is keeping people informed to some extent, @mdc0111. The highlighted Broadband button is the place to look:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: Internet Down, White light on. Works again on restart.

Debbie-TalkTalk — Wed, 18 Dec 2024 07:05:56 GMT

Hi @mdc0111

This is the latest update on this fault.

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.