topic Re: Router keeps cutting out in Fibre

Router keeps cutting out

PaulineS8 — Sun, 15 Dec 2024 10:04:28 GMT

Since Friday my wifi keeps cutting out and I’m constantly having to re-boot my router to watch catch up tv or Netflix. I can’t get through to anyone on the phone and the chat service is rubbish. I tried texting and the message won’t go through.

Re: Router keeps cutting out

Gliwmaeden2 — Sun, 15 Dec 2024 13:41:42 GMT

Staff will respond during the week, @PaulineS8.

They will need to identify your account, so please go via your avatar, settings, drop down menu...

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Re: Router keeps cutting out

Chris-TalkTalk — Mon, 16 Dec 2024 10:06:40 GMT

Hi PaulneS8.

If you are still experiencing problems can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris