topic Re: Internet keeps dropping in Fibre

Internet keeps dropping

Teagan1 — Sun, 15 Dec 2024 10:09:51 GMT

For the past 4 days my interent connection keeps dropping, some days its about once every hour. The router light remains white. Turning the router off then back on helps, but i cant keep doing that day after day. The router was new this year. The router light remains white. A fault report was placed on my account, that was on the 13th and its still marked as " We’re looking into it and should have an update in the next 5 minutes." been no update since.

Re: Internet keeps dropping

Wigan — Sun, 15 Dec 2024 10:40:08 GMT

Still also having same issue .. been going on for 3/4 days .. any resolution offered by talk talk ?

Re: Internet keeps dropping

Gliwmaeden2 — Sun, 15 Dec 2024 13:45:57 GMT

Staff are not here over the weekend, @Wigan.

Please only follow up on your own thread.

Re: Internet keeps dropping

Karl-TalkTalk — Mon, 16 Dec 2024 10:19:16 GMT

Hi @Teagan1

Line tests are clear. We have collated your details and are investigating this issue with our network colleagues and will update out Community as soon as we can.

Thanks

Karl.

Re: Internet keeps dropping

Teagan1 — Mon, 16 Dec 2024 21:41:35 GMT

In just the past 5 hours i've had to reboot my router 5 times. Its been like this all day, everyday since the 13th. Clearly the issue is your end judging by all the other posts on here. Its been like this for 4 days now! i would expect a fix.

[ i couldnt even finish typing this because once again internet dropped].

Re: Internet keeps dropping

Debbie-TalkTalk — Tue, 17 Dec 2024 09:40:20 GMT

Hi @Teagan1

Apologies for this.

Our engineers are working to fix this issue ASAP.

As soon as we receive additional updates then I will post back on this thread.

Thanks

Debbie