topic Re: Need to book an openreach engineer in Fibre

Need to book an openreach engineer

Irish1 — Sun, 15 Dec 2024 15:03:10 GMT

After having no Wi fi for over 3 weeks a talktalk engineer visited my home yesterday. He said after testing the router etc the problem would be escalated and would need an open reach engineer to come out and fix the problem. He said talk talk would respond within 24 hours , they rang when i was out yesterday and despite numerous efforts by myself to get in touch and speak to a human there has been no response.

What will happen next ?

Re: Need to book an openreach engineer

Anonymous — Mon, 16 Dec 2024 10:35:44 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Need to book an openreach engineer

Irish1 — Mon, 16 Dec 2024 12:26:51 GMT

Profile updated

Re: Need to book an openreach engineer

Irish1 — Mon, 16 Dec 2024 12:27:36 GMT

Profile updated

Re: Need to book an openreach engineer

Anonymous — Mon, 16 Dec 2024 12:34:27 GMT

Good afternoon,

Thank you. I've run a test on your line now which is clear. Is your connection currently working at the moment? What issues are you experiencing with your connection at the moment please?

Thanks

Michelle