topic Re: Can’t get past the bot to speak to a human in Fibre https://community.talktalk.co.uk/t5/Fibre/Can-t-get-past-the-bot-to-speak-to-a-human/m-p/3085007#M397506 <P>How do I call and speak to a human then????</P> Mon, 16 Dec 2024 21:37:23 GMT Lozza15 2024-12-16T21:37:23Z Can’t get past the bot to speak to a human https://community.talktalk.co.uk/t5/Fibre/Can-t-get-past-the-bot-to-speak-to-a-human/m-p/3085000#M397504 <P>I’ve spent 4 hours and over 4 days trying to get past the bot to speak to a human&nbsp;</P><P>queue for ages, WiFi drops session ends&nbsp;</P><P>going mad&nbsp;</P><P>someone please call me</P> Mon, 16 Dec 2024 21:32:33 GMT https://community.talktalk.co.uk/t5/Fibre/Can-t-get-past-the-bot-to-speak-to-a-human/m-p/3085000#M397504 Lozza15 2024-12-16T21:32:33Z Re: Can’t get past the bot to speak to a human https://community.talktalk.co.uk/t5/Fibre/Can-t-get-past-the-bot-to-speak-to-a-human/m-p/3085003#M397505 <P>Staff here are unable to phone out.</P> <P>&nbsp;</P> <P>This issue has been raised as an incident and is actively being work on for a solution.</P> <P>&nbsp;</P> <P>It's on the incident dashboard which you can find here</P> <P>&nbsp;</P> <P><A href="https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service" target="_blank">https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service</A></P> <P>&nbsp;</P> <P>Updates will be posted there.</P> Mon, 16 Dec 2024 21:35:29 GMT https://community.talktalk.co.uk/t5/Fibre/Can-t-get-past-the-bot-to-speak-to-a-human/m-p/3085003#M397505 fr8ys 2024-12-16T21:35:29Z Re: Can’t get past the bot to speak to a human https://community.talktalk.co.uk/t5/Fibre/Can-t-get-past-the-bot-to-speak-to-a-human/m-p/3085007#M397506 <P>How do I call and speak to a human then????</P> Mon, 16 Dec 2024 21:37:23 GMT https://community.talktalk.co.uk/t5/Fibre/Can-t-get-past-the-bot-to-speak-to-a-human/m-p/3085007#M397506 Lozza15 2024-12-16T21:37:23Z Re: Can’t get past the bot to speak to a human https://community.talktalk.co.uk/t5/Fibre/Can-t-get-past-the-bot-to-speak-to-a-human/m-p/3085009#M397507 <P>Try phoning 0345 172 0088 <BR /><BR />Opening Hours can be found here - <A href="https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#" target="_blank">https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#</A></P> <P>&nbsp;</P> <P>But as it's been raised as an incident there is nothing that can be done until a solution is found.</P> Mon, 16 Dec 2024 21:39:27 GMT https://community.talktalk.co.uk/t5/Fibre/Can-t-get-past-the-bot-to-speak-to-a-human/m-p/3085009#M397507 fr8ys 2024-12-16T21:39:27Z Re: Can’t get past the bot to speak to a human https://community.talktalk.co.uk/t5/Fibre/Can-t-get-past-the-bot-to-speak-to-a-human/m-p/3085068#M397527 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/798115">@Lozza15</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>When the connection drops, does the white light on the router remain solid ?</P> <P>&nbsp;</P> <P>Karl.</P> Tue, 17 Dec 2024 07:30:02 GMT https://community.talktalk.co.uk/t5/Fibre/Can-t-get-past-the-bot-to-speak-to-a-human/m-p/3085068#M397527 Karl-TalkTalk 2024-12-17T07:30:02Z