topic Re: Talktalk are sooooooooo crap! in Fibre

Talktalk are sooooooooo crap!

andrew57 — Mon, 16 Dec 2024 21:19:24 GMT

Here’s another post with the same title! I can’t reply to the other posts! It seems I need to verify my email to reply to other posts??!

To recap: My broadband cable was severed on 7 Dec during the storm. I reported the matter and spent the next week faffing around on Chat wasting my time! I was promised (by Agents based in goodness knows where) on 3 occasions a visit by an engineer to remedy the problem but nothing happened! Finally on Sat 14th a UK based contact promised an appointment for Mon 14th. They turned up today and fixed the cable. Unfortunately, no prizes for TT today. I stayed in for three days and nobody showed up! I suffered the frustration of dealing with brain dead ‘Agents’ on chat.
This has happened before and I should have left TT on that occasion.

I have been offered compensation which is an insult!

I request the following:

1. A realistic level of compensation.

2. An explanation of why this happened as it did.

3. An apology from someone that really matters.

Only then will TT demonstrate that they are the busines they claim to be.

Re: Talktalk are sooooooooo crap!

Divsec — Mon, 16 Dec 2024 22:20:57 GMT

Hi @andrew57 I'm guessing the storms caused your problem and lots of fellow users of the open reach network were in the same boat. Could be you were on a list and kept being pushed down it by at risk users who are given priority.

You don't mention the compensation offered but it will be in line with the Ofcom rates..

Re: Talktalk are sooooooooo crap!

Gliwmaeden2 — Tue, 17 Dec 2024 00:22:56 GMT

@andrew57, you need to follow up on your active thread. It's here:

https://community.talktalk.co.uk/t5/Full-Fibre/Whatever-happened-to-feedback/td-p/3083311

Closing this one as a duplicate.