topic Re: Wi fi dropping out in Fibre

Wi fi dropping out

Jazz47 — Sun, 15 Dec 2024 16:09:55 GMT

Wi fi keeps dropping out turning router off for 20 mins doesn’t work, work from home so need to sort now,

Re: Wi fi dropping out

Gliwmaeden2 — Sun, 15 Dec 2024 17:16:31 GMT

@Jazz47, please complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Staff reply during the day, Monday to Friday.

Re: Wi fi dropping out

Anonymous — Mon, 16 Dec 2024 12:03:58 GMT

Afternoon Jazz,

Firstly, sorry for the delay in getting back to you.

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Wi fi dropping out

Jazz47 — Mon, 16 Dec 2024 16:25:09 GMT

I have added my details

Re: Wi fi dropping out

Debbie-TalkTalk — Tue, 17 Dec 2024 06:44:49 GMT

Hi @Jazz47

Please can you also add your TalkTalk account number to your Community Profile so we can locate your details.

Can I just check, when the connection drops does the white light remain on the front of the router?