topic Re: Router needs restarting at least once a day to resume normal service in Fibre

Router needs restarting at least once a day to resume normal service

JonT-TT — Sat, 14 Dec 2024 14:59:54 GMT

My router needs to be restarted at least once a day to get the internet working again.

It's only been happening for the last approx 1-2 weeks. We've been Talktalk customers for years (10+) and the fibre service has been fantastic, so reliable but recently that has changed.

When reset the router works fine again with great speeds and reliability until it stops working again. It's unusual that the router light on the front of the router remains white but seems like the router itself has either crashed or something else has happened. I've been on the chat to Talktalk twice in the past few days (for some considerable time) and done the link check through Talktalk's web site without reporting any issues. Of course when Talktalk was looking at the router remotely everything was working fine. Always the case with these intermittent issues I guess.

Anyone else had similar experiences or have some suggestions on how to fix?

Thanks.

Jon

Re: Router needs restarting at least once a day to resume normal service

KeithFrench — Sat, 14 Dec 2024 15:59:58 GMT

Hi @JonT-TT

Is this affecting wired (Ethernet) connections as well as wireless ones?

Re: Router needs restarting at least once a day to resume normal service

JonT-TT — Sat, 14 Dec 2024 16:15:06 GMT

Hi Keith,

Yes, when the router goes into the "mode" which needs a reset both the WiFi and Ethernet ports aren't working. Strange as the white light stays sold but all connectivity is gone.

Thanks.

Jon

Re: Router needs restarting at least once a day to resume normal service

KeithFrench — Sat, 14 Dec 2024 16:17:40 GMT

Have you tried a factory reset to return the router's configuration to default?

Re: Router needs restarting at least once a day to resume normal service

JonT-TT — Sat, 14 Dec 2024 16:20:08 GMT

Hi Keith,

Yes, I have but still no good, same happens.

I even bought a new Talktalk router on Thursday to see if that would fix the issue but the same happens so starting to get a little frustrated with it. It's been great for years but only recently the past 1-2 weeks it's been giving me this issue.

Thanks.

Jon

Re: Router needs restarting at least once a day to resume normal service

KeithFrench — Sat, 14 Dec 2024 16:23:13 GMT

My next suggestion was to get TalkTalk to replace your router, but you have already done that. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router needs restarting at least once a day to resume normal service

JonT-TT — Sat, 14 Dec 2024 16:24:14 GMT

Thanks Keith, appreciate your help.

I've done one reset already today so will post here on the next occasion.

Thanks.

Re: Router needs restarting at least once a day to resume normal service

JonT-TT — Sun, 15 Dec 2024 12:13:16 GMT

Hi all,

For info, the issue happened again today at around 11:15am. Same routine as usual, white light on the front of the router is solid and to get it all up and running again needed the usual power the router off and on again and everything returns to normal.

Thanks.

Jon

Re: Router needs restarting at least once a day to resume normal service

Durhamwasp — Sun, 15 Dec 2024 12:55:31 GMT

I'm having exactly the same issue for the past 14 days, after at least 18 months without any drop.

I've just signed up to a new contract and got a new router - same problem.

There's dozens of people on here with the same problem too.

Re: Router needs restarting at least once a day to resume normal service

Gliwmaeden2 — Sun, 15 Dec 2024 14:20:01 GMT

Please only post on your own thread, @Durhamwasp.

Each extra post pushes the original poster back in the queue.

Staff will respond after the weekend, to the OP only.

Re: Router needs restarting at least once a day to resume normal service

Anonymous — Mon, 16 Dec 2024 10:33:40 GMT

Hi Jon,

I'm sorry for the delay. Our Network Team are currently investigating the white light on router/no connection and I will post back here as soon as we receive an update.

Thanks

Michelle

Re: Router needs restarting at least once a day to resume normal service

JonT-TT — Mon, 16 Dec 2024 13:36:03 GMT

Thanks you Michelle,

If it helps it's just recently happened again, around 12:30pm (16th Dec 24) today.

Hope you can support this issue, it's been so reliable up until the past 1-2 weeks.

Many thanks.

Jon

Re: Router needs restarting at least once a day to resume normal service

Debbie-TalkTalk — Mon, 16 Dec 2024 13:37:51 GMT

Hi @JonT-TT

Is the connection down now? Please don't reboot the router as our engineers would like a live example to test with?

Re: Router needs restarting at least once a day to resume normal service

JonT-TT — Mon, 16 Dec 2024 13:51:25 GMT

Yes, still down now (white light on the front of the router still showing white).

Thanks.

Re: Router needs restarting at least once a day to resume normal service

Debbie-TalkTalk — Mon, 16 Dec 2024 13:53:58 GMT

Thanks @JonT-TT

I've sent this straight to the engineer now, please don't reboot

I will post back soon.

Re: Router needs restarting at least once a day to resume normal service

JonT-TT — Mon, 16 Dec 2024 14:00:08 GMT

Super, I won't reboot until you tell me too.

Thanks.

Re: Router needs restarting at least once a day to resume normal service

StephenT2 — Mon, 16 Dec 2024 14:01:58 GMT

I've had same issues. It's an issue with the routers apparently. Talk talk have contacted the company to sort it so hopefully a wee update should fix it. It's so annoying at this time of year

Re: Router needs restarting at least once a day to resume normal service

Debbie-TalkTalk — Mon, 16 Dec 2024 14:04:21 GMT

Hi @JonT-TT

Thanks so much. They may also call you shortly just to ask a couple of questions if that's ok?

Re: Router needs restarting at least once a day to resume normal service

JonT-TT — Mon, 16 Dec 2024 14:05:09 GMT

Yes, no probs, but please on my mobile number.

Thanks.

Re: Router needs restarting at least once a day to resume normal service

Debbie-TalkTalk — Mon, 16 Dec 2024 14:10:27 GMT

Thanks @JonT-TT

I've sent them your mobile number 🙂