topic Re: Solid white light on router, internet continues to go on and off in Fibre

Solid white light on router, internet continues to go on and off

Ellarich — Sun, 15 Dec 2024 14:29:07 GMT

for the last three days my WiFi has continued to go off randomly, multiple times a day and now every hour. My router continues to have a white light and when running tests it says there is no problems found. I have to continue to turn my router on and off and it works again for a little while before going off again. Tried to get through to talk talk chat with no luck. Tried resetting, turning on and off and it still continues. Any ideas??

Re: Solid white light on router, internet continues to go on and off

Durhamwasp — Sun, 15 Dec 2024 15:32:51 GMT

Dozens of people with that exact same issue... Something wrong big time.

Re: Solid white light on router, internet continues to go on and off

Jazz47 — Sun, 15 Dec 2024 16:12:37 GMT

Got same problem, need to work from home, how do you sort this?

Re: Solid white light on router, internet continues to go on and off

Ellarich — Sun, 15 Dec 2024 16:29:37 GMT

No idea, I still can’t get through to anyone. Looks like there is loads of people having this issue. I hope they sort it quick!

Re: Solid white light on router, internet continues to go on and off

Ellarich — Sun, 15 Dec 2024 16:29:55 GMT

Looks that way, hope they sort it out quick

Re: Solid white light on router, internet continues to go on and off

Karl-TalkTalk — Mon, 16 Dec 2024 10:46:11 GMT

Hi @Ellarich

Our teams are investigating as a priority and working with our Network teams internally.

As soon as we have more information we will share this with our Community.

Thanks

Karl.

Re: Solid white light on router, internet continues to go on and off

Ellarich — Tue, 17 Dec 2024 12:53:02 GMT

Hi Karl

is there any update on this as it’s still happening? Making working from home a nightmare for me! Thanks

Re: Solid white light on router, internet continues to go on and off

Anonymous — Tue, 17 Dec 2024 12:55:24 GMT

Good afternoon,

Our engineer team are still working on this. They have asked if you can confirm if you have any apple devices connected to the line and if so could you confirm what IOS the devices are running please?

Thanks

Michelle

Re: Solid white light on router, internet continues to go on and off

Ellarich — Tue, 17 Dec 2024 12:58:06 GMT

Hi Michelle

yeah I do, iOS 18.2

thanks

Re: Solid white light on router, internet continues to go on and off

Anonymous — Tue, 17 Dec 2024 12:59:42 GMT

Hi,

Thanks for confirming. I'll let the team know and we'll keep you updated.

Michelle

Re: Solid white light on router, internet continues to go on and off

Anonymous — Wed, 18 Dec 2024 07:06:10 GMT

Good morning,

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle