topic Re: White light but no internet (reset only temporarily resolves) in Fibre

White light but no internet (reset only temporarily resolves)

StKi1da — Tue, 17 Dec 2024 14:51:30 GMT

Is there anything else I can do to resolve the issue where I have a white light on the router but no internet. As per the instructions on the help page - A hard reset and/ or turning it off and back on again resolves the problem for a few minutes and then internet fails again.

Re: White light but no internet (reset only temporarily resolves)

KeithFrench — Tue, 17 Dec 2024 15:26:21 GMT

Can you ping 79.79.79.79 and 79.79.79.80 the TalkTalk DNS servers?

Re: White light but no internet (reset only temporarily resolves)

StKi1da — Tue, 17 Dec 2024 16:07:13 GMT

No I cannot (from Terminal ping while physically connected to the router)

Re: White light but no internet (reset only temporarily resolves)

Fredericka — Tue, 17 Dec 2024 16:12:38 GMT

I do not have talktalk router. Internet and email have been down since around midday 16 Dec.

Nothing to do with the router..

Re: White light but no internet (reset only temporarily resolves)

StKi1da — Tue, 17 Dec 2024 16:23:45 GMT

I did do a line test from their support website - which suggested the line was normal. The TT message on their support chat suggest that they "have escalated to the router manufacturer". As stated - rebooting the router results in getting internet for a short time before it again drops out after a few minutes. Who knows - at least it seems to not be just me - so hopefully they will be taking action regardless of what actually s causing it and what they are telling us!

Re: White light but no internet (reset only temporarily resolves)

Gliwmaeden2 — Tue, 17 Dec 2024 18:10:14 GMT

@Fredericka, if you need staff support, please post a new topic.

Go to " help with your service" in the forum menu and choose the most appropriate board. Then click on start a topic to begin your own thread.

Staff reply during the day, Monday to Friday, though hours may differ over the festive period.

Re: White light but no internet (reset only temporarily resolves)

KeithFrench — Tue, 17 Dec 2024 21:58:38 GMT

Hi @StKi1da

That is the problem then, you cannot access the TalkTalk DNS servers. You can use Google DNS for now (8.8.8.8 and 8.8.4.4). Log into the router & go to:-

Dashboard > See internet settings > Manage advanced settings > Internet connectivity > DNS IPv4

Then change the DNS dropdown box to Manually Specify DNS. Then set DNS 1 & DNS 2 to the addresses above.

Re: White light but no internet (reset only temporarily resolves)

KeithFrench — Tue, 17 Dec 2024 22:17:20 GMT

You could just wait until the morning if you are affected by this:-

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: White light but no internet (reset only temporarily resolves)

StKi1da — Tue, 17 Dec 2024 22:18:14 GMT

Co-incidentally I figured this out a short while ago. I saw a TalkTalk tweet that said “We’re continuing to work on a resolution for this issue and have tested a fix to change and update the DNS for impacted customers. We’ll continue to test this and will monitor it’s success today” so took from this my router for whatever reason couldn’t access whatever dns was set - and as you said I changed it manually to the Google dns and internet been working ever since. Rather annoying as TT could have told me this days ago!

Re: White light but no internet (reset only temporarily resolves)

KeithFrench — Tue, 17 Dec 2024 22:19:28 GMT

Glad to hear it is working anyway.

Re: White light but no internet (reset only temporarily resolves)

Anonymous — Wed, 18 Dec 2024 06:59:24 GMT

Morning,

Thanks for the update. We've also received another update from our engineers.

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle

Re: White light but no internet (reset only temporarily resolves)

Fredericka — Wed, 18 Dec 2024 09:44:29 GMT

I now have email and internet at last.

thank you.

Re: White light but no internet (reset only temporarily resolves)

Anonymous — Wed, 18 Dec 2024 09:51:18 GMT

Thanks for the update 🙂

Michelle