topic Re: Connection issues in Fibre

Connection issues

Sardar1 — Sat, 14 Dec 2024 19:32:55 GMT

My Internet keeps disconnecting from all devices in my house every 20-30 minutes,even though on the router it displays a white light.

i have to manualy turn the router on and off,which temporaraly fixes it for 20-30 minutes until it happens again and again.

please assist me

Re: Connection issues

ferguson — Sat, 14 Dec 2024 20:05:51 GMT

This has been flagged up to the support team here for you and they will respond as soon as they can when they are back online on Monday.

Re: Connection issues

mickey136 — Sat, 14 Dec 2024 20:40:41 GMT

I today, spent 4 hours waiting for a tech agent to sort out exactly the same problem.He reset my router,checked lines etc.It stopped doing it for 30 mins then started doing it again.Im constantly switching router on /off.

Re: Connection issues

Gliwmaeden2 — Sat, 14 Dec 2024 20:45:16 GMT

You must start your own thread, @mickey136.

Staff will only reply to the original poster.

Please return to the message board and click on start a topic.

Also complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; drop down menu...Personal Information. SAVE CHANGES.

Re: Connection issues

Anonymous — Mon, 16 Dec 2024 10:04:41 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear. Our Network/Faults Team are currently looking into a possible issue (white light on router/no connection) and once I know more I will keep you updated here.

Thanks

Michelle

Re: Connection issues

Sardar1 — Mon, 16 Dec 2024 16:27:40 GMT

thanks michelle

Re: Connection issues

Anonymous — Tue, 17 Dec 2024 07:37:03 GMT

Morning,

No additional update as yet. Our engineers are still investigating and working to resolve this. We'll hopefully know more later on today.

Thanks

Michelle

Re: Connection issues

Anonymous — Wed, 18 Dec 2024 07:15:00 GMT

Good morning,

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle