topic Re: Internet keeps dropping. White light stays on in Fibre

Internet keeps dropping. White light stays on

oooLisa — Mon, 16 Dec 2024 14:25:54 GMT

Making my own thread on this. It’s been happening since Friday and I have an open case but haven’t heard anything. It just says an engineer is coming to look at the problem and I don’t have to be in. This was the last update on 13/12/24.

I use wired and wireless devices and although they remain connected, I am receiving zero internet connection.

I have to keep resetting the router and sometimes I get 3 hours until it happens again, but sometimes I get 3 minutes.
The white light remains on the the router at all times.

It is becoming very annoying and I’ve recently re contracted with TalkTalk as I’ve never had an issue before, but this problem is a pretty big one and very disruptive to those of us who rely on an internet connection.

Re: Internet keeps dropping. White light stays on

Anonymous — Mon, 16 Dec 2024 14:40:38 GMT

Hi Lisa,

Thanks for creating your own topic. Our Network Engineers are currently investigating this issue (white light on router/no connection) and we'll post straight back here to confirm as soon as we know more.

Thanks

Michelle

Re: Internet keeps dropping. White light stays on

StephenT2 — Mon, 16 Dec 2024 14:43:06 GMT

I'm having exact same issue, hopefully it gets sorted soon as it's getting very annoying, especially when I'm trying to shop online

Re: Internet keeps dropping. White light stays on

Anonymous — Mon, 16 Dec 2024 14:44:34 GMT

Hi Stephen,

Sorry to hear this. Our Network Team are working to resolve this as quickly as possible.

Thanks

Michelle

Re: Internet keeps dropping. White light stays on

Anonymous — Wed, 18 Dec 2024 07:16:34 GMT

Morning,

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle