topic Re: Internet connection keeps dropping in Fibre

Internet connection keeps dropping

#Jenny69 — Sun, 15 Dec 2024 13:12:35 GMT

Since Friday 13th December. I keep loosing Internet connection. The light stays solid on the router.

I've tried resetting the router and all the other checks. Even tried testing my line and speed on my account but it wouldn't let me do this it said I needed to contact talktalk.

We are all having to use our own mobile data to access the Internet and also unable to watch tv . This is very frustrating as I have tried to start a live chat and been left waiting for hours then it's timed out. That was yesterday and today. So not sure what else to do. as I see a lot of people experiencing the same problems.

Re: Internet connection keeps dropping

Peely954 — Sun, 15 Dec 2024 13:48:16 GMT

Same problem with us

spoken to TalkTalk re booted etc still same problem

terrible service

what can we do ??

Re: Internet connection keeps dropping

Anonymous — Mon, 16 Dec 2024 10:12:50 GMT

Hi Jenny,

I'm sorry to hear this. We've raised this particular issue (white light on router/no connection) to our Network Team and they are investigating this particular fault. I'll keep you updated here as soon as I knore more.

Hi Peely, please can you create your own topic and we can take a look for you.

Thanks

Michelle

Re: Internet connection keeps dropping

Anonymous — Wed, 18 Dec 2024 07:18:47 GMT

Morning,

I'm sorry for the delay - Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle