topic Re: WiFi regularly dropping but light stays white in Fibre

WiFi regularly dropping but light stays white

Wavylou — Thu, 12 Dec 2024 22:39:52 GMT

Hi,

I have a problem with my WiFi. (I have fibre 65). I ran a test from my account page and there is an open case, saying there is a problem with my router (Sagemcom-FAST5364).

The WiFi drops several times a day, but the light remains white. I have tried powering off for 20/30 minutes when it drops and this fixes it for a while, but it always drops again -sometimes after a couple of hours, sometimes within 10 minutes.
All of the devices are affected: mobiles, iPad, my laptop, the TV.
The router is connected to the only socket and I don’t have a test socket.

I would really appreciate any help you can give me- my 2 teenagers are going spare! (As am I…)

thanks in advance 😊

Re: WiFi regularly dropping but light stays white

Anonymous — Fri, 13 Dec 2024 07:48:05 GMT

Morning,

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault and I can only see the 1 re-connection on the line. Have you tried factory resetting the router and then re-setting it back up again?

Thanks

Michelle

Re: WiFi regularly dropping but light stays white

Wavylou — Sat, 14 Dec 2024 11:25:51 GMT

Hi Michelle, thanks for getting back to me; I don’t know why it’s showing one reconnection. The WiFi has gone off at least once or twice a day over the last 4/5 days. It went off twice last night and again this morning.
a factory reset this morning didn’t make any difference, I had to turn it off and on again before it would reconnect.
Anything else?

Re: WiFi regularly dropping but light stays white

Anonymous — Mon, 16 Dec 2024 08:57:27 GMT

Morning,

I'm sorry for the delay. We're currently looking into this issue now with our Escalation Team (white light on router but no internet connection) and I'll post back as soon as I receive an update.

Thanks

Michelle

Re: WiFi regularly dropping but light stays white

Anonymous — Wed, 18 Dec 2024 07:23:10 GMT

Good morning,

Apologies for the delay with updates but our team have now advised - Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle