topic Re: Old Router in Fibre

Old Router

cjvod — Fri, 13 Dec 2024 20:53:27 GMT

We have a very old Huawei HG633 router and it has to be rebooted frequently to perform at full speed. The connection loses speed eventually until is rebooted and then seems fine for a while again. The connectivity in places in the house is also getting much worse.

How do I get a replacement router?

Re: Old Router

KeithFrench — Fri, 13 Dec 2024 21:56:19 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Old Router

cjvod — Sat, 14 Dec 2024 09:50:19 GMT

Thank you, that's much appreciated.

Re: Old Router

Chris-TalkTalk — Mon, 16 Dec 2024 08:42:54 GMT

Hi cjvod,

Your current sync speed is 61.3Mbps and not showing any reconnections since the 7 Dec, are you currently experiencing slow throughput speeds? Could you run a couple of speed tests and post the results

Thanks

Chris

Re: Old Router

cjvod — Tue, 17 Dec 2024 16:02:14 GMT

Hi, thank you for picking this up. This was earlier - now rebooted and seems OK again. Speed test 17.12

Re: Old Router

Chris-TalkTalk — Wed, 18 Dec 2024 07:16:34 GMT

Thanks. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Old Router

cjvod — Wed, 18 Dec 2024 08:26:26 GMT

No, not that we are aware of. Everything else seems fine, and the router is often fine but just drops and drops in speed then is rebooted and is back up again. Our assumption was that it was age-related!

Re: Old Router

Chris-TalkTalk — Wed, 18 Dec 2024 08:42:56 GMT

Hi cjvod.

OK, I've ordered another router to test with, it should be with you within a couple of working days, please let us know how you get on

Chris

Re: Old Router

cjvod — Wed, 18 Dec 2024 08:57:02 GMT

That's great, thank you - really appreciate it.

Re: Old Router

Anonymous — Wed, 18 Dec 2024 09:00:34 GMT

Morning,

We'll check in with you on Friday to see how you're getting on.

Thanks

Michelle 🙂

Re: Old Router

Debbie-TalkTalk — Fri, 20 Dec 2024 09:08:19 GMT

Hi @cjvod

Have you received the delivery notification for the router?

Re: Old Router

cjvod — Fri, 20 Dec 2024 16:41:43 GMT

Hi, this has now arrived and already seems much improved. Will keep you posted, but thank you very much!

Re: Old Router

Debbie-TalkTalk — Mon, 23 Dec 2024 06:41:18 GMT

Hi @cjvod

That's great news, thanks for letting us know 🙂

Debbie