topic Re: White light on router not internet in Fibre

White light on router not internet

DanielP2020 — Tue, 17 Dec 2024 21:14:00 GMT

Hi,

For the last 3 days the internet in my home as not worked on an evening. White light, wifi connects but doesn’t work.

Lan connections and all devices won’t work. Performed numerous resets and switched off for 20 minutes then back for a temporary fix. This is hugely disruptive as a home worker. Please help.

It’s a Sagemcom WiFi hub.

Re: White light on router not internet

Ady-TalkTalk — Tue, 17 Dec 2024 21:28:59 GMT

Hi DanielP2020, we have an open incident for this issue. You can track progress on the Service Status Dashboard.

Ady

Re: White light on router not internet

Debbie-TalkTalk — Wed, 18 Dec 2024 07:02:29 GMT

Hi @DanielP2020

This is the latest update on this fault.

Update 8:40PM December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Re: White light on router not internet

DanielP2020 — Wed, 18 Dec 2024 08:20:02 GMT

Hi Both, thank you very much. Just really need the internet back on asap.

Re: White light on router not internet

Debbie-TalkTalk — Wed, 18 Dec 2024 08:21:11 GMT

Hi @DanielP2020

Is the connection down this morning?

Re: White light on router not internet

DanielP2020 — Wed, 18 Dec 2024 08:53:17 GMT

Good Morning.

Yes it’s still down. White light, seems to make connection to WiFi but no internet access.

Re: White light on router not internet

Debbie-TalkTalk — Wed, 18 Dec 2024 09:02:54 GMT

Hi @DanielP2020

Apologies for this.

Please can you reboot the router for me this morning, the fix is being rolled out this morning.