topic Re: Internet connection drops, white light stay lit on router in Fibre

Internet connection drops, white light stay lit on router

msh10 — Mon, 16 Dec 2024 15:43:23 GMT

Hi, I'm having the same issue as some others, in that I'm having to keep resetting the router and sometimes you get several hours until it happens again, and sometimes I get a few minutes.
The white light remains on the the router at all times.

If I try to log in to the router you get 'Communication error with the gateway' - until you reboot and then you can log in,

Also walked along the phone line (rural location) up to two pole mounted junctions, that have become unsecured from the poles (hanging upside down - so probably now have water in them).

Re: Internet connection drops, white light stay lit on router

Karl-TalkTalk — Mon, 16 Dec 2024 15:56:09 GMT

Our network teams and vendor are currently investigating this issue and as soon as we have more information, we will share this with our Community.

Thanks

Karl.

Re: Internet connection drops, white light stay lit on router

msh10 — Wed, 18 Dec 2024 08:46:09 GMT

good morning, unfortunately following on from no connection and just a white light, the router now fails to connect at all,

I have factory reset etc. and only get a constant red light.

I have an old router now connected that connects and is working ok.

So could the router be replaced please.

Regards

Mark

Re: Internet connection drops, white light stay lit on router

Debbie-TalkTalk — Wed, 18 Dec 2024 09:16:17 GMT

Hi Mark @msh10

I'm really sorry about this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Thanks

Debbie