topic End of contract/renewal in Fibre

End of contract/renewal

compu — Wed, 18 Dec 2024 15:21:09 GMT

I almost at the end of my contract, is there normally a customer retention team in Talktalk I could speak with about my renewal?

Thanks

Re: End of contract/renewal

Chris-TalkTalk — Wed, 18 Dec 2024 15:40:49 GMT

Hi compu,

You can speak to our Loyalty team, there are details here - Cancel your TalkTalk service - TalkTalk Help & Support

Chris

Re: End of contract/renewal

compu — Sun, 05 Jan 2025 13:38:46 GMT

On Friday I had a call from the retention team as I deciding whether to move away but I was very busy at work and could not get my head around it.. They tryied offer me a deal for staying but upon asking they would not say whether was inclusive or VAT or not, do you know what the answer is?

Thanks

Re: End of contract/renewal

Gliwmaeden2 — Sun, 05 Jan 2025 15:05:24 GMT

The figure quoted is the gross figure including VAT, @compu.

It's not mentioned separately for residential accounts.

Re: End of contract/renewal

Arne-TalkTalk — Mon, 06 Jan 2025 11:17:02 GMT

Hi @compu

Just to confirm that All prices include VAT

Regards

Re: End of contract/renewal

compu — Mon, 06 Jan 2025 12:27:23 GMT

Thanks

Would it be possible for you guys to contact the sales person from the retention team and ask her to give me another call please?

Re: End of contract/renewal

Arne-TalkTalk — Mon, 06 Jan 2025 13:02:16 GMT

Unfortunaltely they dont make outbound calls.

Re: End of contract/renewal

compu — Mon, 06 Jan 2025 15:39:31 GMT

Like I said they called me on Friday, I would not know how to reach them.

Re: End of contract/renewal

Gliwmaeden2 — Mon, 06 Jan 2025 16:11:04 GMT

It was a reactive call because of your intention to leave.

Usually people just ring the 03451 720088 number: the offer you get each time will vary from agent to agent, so keep trying till you have one you are happy with.

Re: End of contract/renewal

Arne-TalkTalk — Tue, 07 Jan 2025 11:58:28 GMT

There will be notes on your account of what was offered, call the number given and tell them what you want.

Re: End of contract/renewal

Branta — Sat, 16 Aug 2025 14:03:29 GMT

There is a legal obligation for them to contact you 10 to 40 days before the end of your contract. That contact (by email in my case) included a number to ring. But in my case they contacted me exactly 80 days before the end of my contract (with offers that were not at all tempting !). Presumably they must contact me again (within the legal timeframe) and maybe the offers will be more tempting next time (but I wouldn't bet on it !).

Alternative ploy is to sign up to another provider and let TalkTalk contact you with a tempting offer. But make sure the other provider has an attractive offer, in case TT don't get back to you before the 14-day cooling-off period.

Also I have a note that I called 0345 172 0088 in October 2023 to negotiate my present 24 month deal (which I have been pretty pleased with), but what others are offering in August 2025 I'm not sure TT will match. Their initial offer was so unattractive that I sort of assumed they don't want customers in my area (an impression reinforced by the lack of TT offers on the comparison sites).

Since I wrote the above I signed up for a Vodafone FTTP service (I'm on FTTC with TT). This triggered an immediate email from TT which confirms the retentions 'phone number:

"If you've changed your mind or would like to chat through your options, just give us a call on 0345 172 0088".

And after experiencing the awful Vodafone "chatbot" there's still a chance that I'll call TT retentions !

Re: End of contract/renewal

kanya-TT — Mon, 18 Aug 2025 07:11:33 GMT

Hey there, @Branta. Please start you own thread for more assistance.

Kanya

Re: End of contract/renewal

Branta — Mon, 18 Aug 2025 15:04:58 GMT

Hey there kanya-TT, I wasn't looking for help ! My course of action already decided.

And to Arne-TalkTalk, they certainly _do_ make outgoing calls. I received two today already.

Re: End of contract/renewal

kanya-TT — Mon, 18 Aug 2025 15:11:14 GMT

Okay thank you @Branta.

Kanya