topic Re: Router shows white light but no net in Fibre

Router shows white light but no net

pcupgrade — Wed, 18 Dec 2024 14:45:06 GMT

My sagemcom router shows white light but there is no internet. The issue is resolved by restarting the router. But the internet will cut again after a 20-30 minutes and the router will continue to show white light. I have hard reset the router already, left it off for 1/2 hour but still the same outcome.

It was working fine but has become worse over the last few days

any advise would be great

thanks

Re: Router shows white light but no net

Anonymous — Wed, 18 Dec 2024 14:47:59 GMT

Good afternoon,

We are aware of this particular fault and our engineers are currently rolling out a fix to resolve this. Can I just ask, when did this last happen please as the fix rollout started this morning?

Thanks

Michelle

Re: Router shows white light but no net

pcupgrade — Wed, 18 Dec 2024 15:29:09 GMT

Thanks for your reply, i thought it may be a faulty router, i started to notice this a few days ago but have had some issues over the past few weeks.

What has caused this issue? is it firmware related?

Re: Router shows white light but no net

Chris-TalkTalk — Wed, 18 Dec 2024 15:44:45 GMT

Hi pcupgrade,

There are updates about the issue on our service dashboard - Service Status | TalkTalk Help & Support

If you are currently experiencing disconnections could you reboot your router and then monitor to see if the disconnections continue

Chris