topic Re: Internet in Fibre

Internet

Peter563! — Wed, 18 Dec 2024 16:24:59 GMT

My Internet failed 2 weeks ago. I reported the fault via "chat" (text) as I was unable to speak to anyone!. After numerous checks which took over 2 hours the router was diagnosed as faulty. I was told a replacement router would be dispatched which I would recieve in 2-3 days. A week later and no router has arrived. Reported again, this time it took over 3 hours!, same checks, tests etc and the router once more diagnosed as faulty

A new one to be dispatched. Still haven't recieved anything except a feedback survey ! I am elderly, partially sighted, live alone and rely on the Internet. This service is appalling! Any advice please!

Re: Internet

Anonymous — Thu, 19 Dec 2024 07:00:03 GMT

Hi Peter,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle