topic Re: FIBRE 500 speeds wrong. in Fibre

FIBRE 500 speeds wrong.

aaronjunited — Wed, 18 Dec 2024 18:38:53 GMT

I've done a speed check on 4 different speedtest providers including talktalk's website.

I'm paying for 500mb but getting 96mb.

Also there is no history of my speeds on my account.

How can this be rectified.

Re: FIBRE 500 speeds wrong.

ferguson — Wed, 18 Dec 2024 18:50:11 GMT

Are you doing these tests wireless, or wired?

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: FIBRE 500 speeds wrong.

aaronjunited — Wed, 18 Dec 2024 19:11:09 GMT

Wired connection only.

Will update these details now.

Do they see this post or do you pass to them?

Re: FIBRE 500 speeds wrong.

ferguson — Wed, 18 Dec 2024 19:28:56 GMT

It has been flagged up and they should pick it up in the morning.

Re: FIBRE 500 speeds wrong.

aaronjunited — Thu, 19 Dec 2024 02:56:26 GMT

just done speed test again and the speeds have changed back to 500mb

Re: FIBRE 500 speeds wrong.

Anonymous — Thu, 19 Dec 2024 07:21:57 GMT

Hi aaron,

How are your speeds looking this morning?

Thanks

Michelle

Re: FIBRE 500 speeds wrong.

aaronjunited — Thu, 19 Dec 2024 11:46:00 GMT

They are back to normal this morning.

I will keep an eye on things over the coming days.

Re: FIBRE 500 speeds wrong.

Anonymous — Thu, 19 Dec 2024 11:48:57 GMT

Great, thank you 🙂

Michelle