topic Re: New Router in Fibre

New Router

Martin116 — Thu, 19 Dec 2024 17:15:08 GMT

Hi, the speed of my router is varying dramatically (down to 17) and since it is almost 5 years old I would like a replacement please.

Thanks

Re: New Router

Debbie-TalkTalk — Fri, 20 Dec 2024 07:14:02 GMT

Hi @Martin116

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: New Router

jonraby — Fri, 20 Dec 2024 18:46:40 GMT

Hello,

My internet speed has slowed considerably since I changed to talk talk from shell/post-office, I've had the same zytel router for about 6 years now. Could this be a cause for a slower speed, any advice would be appreciated.

Kind regards Jon.

Re: New Router

Gliwmaeden2 — Fri, 20 Dec 2024 19:00:59 GMT

You are best speaking to the Shell Migration team for support re the router and speeds. Call 03451 720088 from your landline or use Chat, @jonraby.

Staff are not back on here before Monday, and if you still need help, you need to return to the message board and click on start a topic to begin your own thread.

Staff will be responding to @Martin116 after the weekend, on this thread.

Re: New Router

Debbie-TalkTalk — Mon, 23 Dec 2024 06:58:03 GMT

Hi @Martin116

Thanks for updating your Community Profile.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie