topic WiFi not working in Fibre

WiFi not working

sarahdonaldson2021 — Sun, 22 Dec 2024 16:43:16 GMT

Hi. Since I renewed my contract on the 18th December a number of my devices at home can connect to WiFi. I tried everything from restarting the router to restarting the devices. They can't seem to see it even when put details manually. They worked fine before. Maybe you should send me a new router?

Kind regards

Sarah

Re: WiFi not working

fr8ys — Sun, 22 Dec 2024 19:30:28 GMT

Strange as some are connecting and some not.

Have you tried resetting the router to factory settings using the pinhole on the router until it restarts?

Could you try this and let us know how it goes?

Thank you.

Re: WiFi not working

Debbie-TalkTalk — Mon, 23 Dec 2024 06:52:38 GMT

Hi @sarahdonaldson2021

I'm sorry to hear this. Did you try the factory reset? (pin hole reset for ten seconds)