topic Re: Frequent disconnections in Fibre

Frequent disconnections

compu — Mon, 09 Dec 2024 12:42:19 GMT

I have now noticed that since the past few weeks the Hub keeps disconnecting me no matter whether via wifi or wired in and from any computer or mobile. I did reset the Hub and then was okay for few days now starting again.

You can see a lot of latency also and packets drops

Also before this started to happen my ping was at a steady 5ms now is all over the place even when is not disconnecting ping average has gone up from 5 to 9ms

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Re: Frequent disconnections

KeithFrench — Mon, 09 Dec 2024 13:20:35 GMT

Which WiFi Hub do you have (make/model) and what happens to the status light when this happens?

Re: Frequent disconnections

Debbie-TalkTalk — Mon, 09 Dec 2024 14:26:51 GMT

Hi @compu

I'm sorry to hear this.

I've completed a line test and it has detected a potential fault. Is the router currently connected at the test socket?

Re: Frequent disconnections

compu — Mon, 09 Dec 2024 21:55:10 GMT

Hi Debbie

When you checked the router was probably off as I had to turn it off and use my mobile data to continue work.

Re: Frequent disconnections

Debbie-TalkTalk — Tue, 10 Dec 2024 06:35:57 GMT

Hi @compu

Is the router switched on now?

Re: Frequent disconnections

compu — Tue, 10 Dec 2024 08:55:25 GMT

HI Debbie

It is now

Re: Frequent disconnections

Debbie-TalkTalk — Tue, 10 Dec 2024 09:02:41 GMT

Hi @compu

I'm just running another line test now and I will post back shortly.

Thanks

Re: Frequent disconnections

Debbie-TalkTalk — Tue, 10 Dec 2024 09:09:29 GMT

HI @compu

The same fault has been detected on the line tests. Did you also connect the router directly at the test socket?

Re: Frequent disconnections

compu — Tue, 10 Dec 2024 10:39:42 GMT

I have a G.Fast type socket and unmounting it does not allow me to connect directly the DSL cable into it.

Re: Frequent disconnections

Anonymous — Tue, 10 Dec 2024 11:56:39 GMT

Hello,

Do you have a microfilter? Has the set up changed since the engineer installed the modem/router?

Thanks

Michelle

Re: Frequent disconnections

compu — Tue, 10 Dec 2024 12:07:19 GMT

I dont use a microfilter, is that what you want me to plug into?

I havent had anyone here since socket was installed few years back.

Re: Frequent disconnections

Anonymous — Tue, 10 Dec 2024 12:13:52 GMT

Hi again,

The line test is detecting a potential voice fault. Do you have a dial tone?

Thanks

Michelle

Re: Frequent disconnections

compu — Tue, 10 Dec 2024 12:16:30 GMT

I do not have a phone anymore I am afraid.

Re: Frequent disconnections

Chris-TalkTalk — Tue, 10 Dec 2024 12:40:11 GMT

Are you able to borrow a telephone to test with?

Chris

Re: Frequent disconnections

compu — Tue, 10 Dec 2024 13:02:16 GMT

No I am afraid but I remember until had one a while back it was always noisy.

Re: Frequent disconnections

Chris-TalkTalk — Wed, 22 Jan 2025 13:22:51 GMT

OK thanks - line test is failing with disconnection in network so your line is probably dead. I'll raise this to Openreach for further investigation

Chris

Re: Frequent disconnections

Chris-TalkTalk — Tue, 10 Dec 2024 14:29:25 GMT

I've raised it to Openreach as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: Frequent disconnections

compu — Tue, 10 Dec 2024 15:33:40 GMT

Ok thanks but maybe you have a strange reading as I am getting some sporadic packet loss but I would not say has been dead yet since this morning, except from the disconnection earlier this morning I mean.

Re: Frequent disconnections

Chris-TalkTalk — Tue, 10 Dec 2024 15:42:38 GMT

It's the voice (telephone) service test that's picking up the dis. It's not unusual to have a telephone line that's dead but a working broadband line. We need to sort this out first as it may be related to the issue you're experiencing with you broadband service

Chris

Re: Frequent disconnections

compu — Tue, 10 Dec 2024 15:55:46 GMT

Oh I see, thanks for the clarification.