topic Re: FTTC rate has dropped in Fibre

FTTC rate has dropped

Billofthewildwest — Wed, 18 Dec 2024 19:21:16 GMT

I’m about 3/4 of a mile from the cabinet.

I have been getting 23 Mbs for ages and now 16 is the norm with the same equipment (Draytech Vigor 160 modem and tp-link archer AX73 router, but same issue with stock sagecomm router though with that I only ever got 20Mbs).

Is something going on?

Re: FTTC rate has dropped

Divsec — Wed, 18 Dec 2024 21:30:36 GMT

Hi @Billofthewildwest I've had this with my own kit, draytek and others. Have you tried a 30 minute reboot for the modem. This frequently resets the profile at the exchange and things go back to normal.

Re: FTTC rate has dropped

Billofthewildwest — Wed, 18 Dec 2024 22:37:02 GMT

Thanks for your reply. Do you mean take off line for 30 mins (as well as reboot)?

Re: FTTC rate has dropped

ferguson — Wed, 18 Dec 2024 22:41:05 GMT

I suspect m'learned friend meant switch off the router at the mains for a full 30 minutes.

Re: FTTC rate has dropped

ferguson — Wed, 18 Dec 2024 22:42:21 GMT

Oops, I meant modem!! Sorry.

Re: FTTC rate has dropped

Billofthewildwest — Wed, 18 Dec 2024 23:21:55 GMT

Yes, I was just making sure that the key intent was a good length of time disconnected, not just a reboot.

Re: FTTC rate has dropped

Anonymous — Thu, 19 Dec 2024 07:11:12 GMT

Hi Bill,

How are you getting on? Did the 30 minute router power down help increase the speeds?

Thanks

Michelle

Re: FTTC rate has dropped

Billofthewildwest — Thu, 19 Dec 2024 09:10:49 GMT

I’ve not tried it yet. Daughter wfh today so need to wait for an opportune moment. Will let you know when I do.

Re: FTTC rate has dropped

Anonymous — Thu, 19 Dec 2024 09:16:59 GMT

Morning Bill,

Ok no problem 🙂

Thanks

Michelle

Re: FTTC rate has dropped

Divsec — Thu, 19 Dec 2024 09:19:02 GMT

Sorry for not replying earlier, hard and fast asleep 😴 but the good guys gave you the good answer!

Re: FTTC rate has dropped

Billofthewildwest — Thu, 19 Dec 2024 21:51:16 GMT

Modem has been off line for a couple of hours this afternoon. Rebooted and reconnected and …… 16Mbs still.

Can a line noise test or something like it, be done please? Perhaps my line which is mostly overhead and winding through the trees, has gone rogue.

Re: FTTC rate has dropped

Chris-TalkTalk — Fri, 20 Dec 2024 08:15:25 GMT

Hi Billofthewildwest,

Line test is picking up a potential problem, are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: FTTC rate has dropped

Billofthewildwest — Fri, 20 Dec 2024 08:53:16 GMT

Hi, I don’t have voice connected nor do I have a phone, so can’t check that. Is there another way to check?

Re: FTTC rate has dropped

Chris-TalkTalk — Fri, 20 Dec 2024 09:10:34 GMT

OK. I've raised this to Openreach for further investigation. They will investigate over the next few days and may contact you directly if they need to access your home

Chris

Re: FTTC rate has dropped

Billofthewildwest — Fri, 20 Dec 2024 09:12:34 GMT

Thanks very much. I’ll report back on their findings.

Re: FTTC rate has dropped

Chris-TalkTalk — Fri, 20 Dec 2024 09:26:49 GMT

No problem, thanks

Chris

Re: FTTC rate has dropped

Billofthewildwest — Fri, 20 Dec 2024 23:52:16 GMT

Getting 2Mbps now. Looks like the line is on its way out. Christmas without internet …. That will be interesting.

I’d appreciate escalating the case with OpenReach if you can. Thanks.

Re: FTTC rate has dropped

Billofthewildwest — Sat, 21 Dec 2024 15:36:52 GMT

Open Reach came and had a look today during horrendous wind and rain, yet tenaciously looked at and remade all of the connections in the line between me and the cabinet, apart from 1 that they couldn’t reach. Speed now at 25Mbps which is much better. Engineer has left the case open so they bring a cherry picker to test the junction he couldn’t reach. So far so good. Thanks to all involved.

Re: FTTC rate has dropped

Divsec — Sat, 21 Dec 2024 16:49:04 GMT

Great news thanks for letting us know, now you can watch all those wonderful old Christmas movies (again) 😉

Re: FTTC rate has dropped

Billofthewildwest — Sat, 21 Dec 2024 22:36:48 GMT

Spoke too soon. Back down to 6Mbps for the last few hours or even intermittent no connection.

The engineer that called said he would not close the case and report that a cherry picker visit is needed to check the connection he couldn’t get to.

In case this doesn’t happen (eg I received a Talk Talk email saying ‘glad your fault has been fixed’ so I’m already suspicious that it won’t) please would you report the need for a further visit to Open Reach? Thank you.