topic Broadband not working in Fibre

Broadband not working

Julie0071 — Thu, 26 Dec 2024 12:28:56 GMT

Our Broadband stop working 2 days ago just a solid orange light tried to reset the router a couple of times not made a difference Talktalk customer service are a waist of time I can't get anywhere with them my partner works from home and needs Internet access help would be very much appreciated

Re: Broadband not working

KeithFrench — Thu, 26 Dec 2024 15:13:04 GMT

Alas, this sort of issue can only be addressed by customer services or the excellent TalkTalk support staff on this forum. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, so they will not be available on here until tomorrow & even then at a reduced staffing level. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Broadband not working

Chris-TalkTalk — Fri, 27 Dec 2024 10:17:21 GMT

Hi Julie0071,

If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris