topic Re: Wi-Fi not in every room in Fibre

Wi-Fi not in every room

Millycat22 — Sat, 28 Dec 2024 17:22:53 GMT

Since getting fibre 65 which has to be on an outside wall, Wi-Fi doesn’t work well in some rooms. We are in a bungalow so would expect the Wi-Fi to extend to the whole house? Please can you advise how we can rectify this?

Re: Wi-Fi not in every room

Divsec — Sun, 29 Dec 2024 12:24:42 GMT

Hi @Millycat22 a WiFi extender or mesh is the answer, but TT will be able to better advise tomorrow when they return.

your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Wi-Fi not in every room

Millycat22 — Sun, 29 Dec 2024 13:14:50 GMT

Thank you!

Re: Wi-Fi not in every room

Anonymous — Mon, 30 Dec 2024 09:01:53 GMT

Morning,

Thanks for your post. Which router are you using please? (make and model)

@KeithFrench - would you be able to offer any advice please?

Thanks

Michelle

Re: Wi-Fi not in every room

Millycat22 — Mon, 30 Dec 2024 09:22:52 GMT

Hi Michelle

i am using Sagecom fast 5364-3 TB

Thank you

Re: Wi-Fi not in every room

KeithFrench — Mon, 30 Dec 2024 09:38:55 GMT

Hi @Millycat22

@Anonymous has asked me to help you. I can provide impartial help to sort out what is causing the problem and what will be the correct resolution.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Wi-Fi not in every room

Millycat22 — Mon, 30 Dec 2024 13:18:04 GMT

Hi Keith

Yes that would be very useful thank you.

my iPhone also has issues only when in the house where it looks like it’s connected to the Wi-Fi but sometimes when you try going on the internet or WhatsApp it just says it’s connecting and I have to toggle the airplane mode to get it back. I’m not sure if this is related to our signal problem.

Re: Wi-Fi not in every room

KeithFrench — Mon, 30 Dec 2024 13:38:39 GMT

Hi @Millycat22

Some iPhones do have problems with the 5364, but I'll address that for you.

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

Re: Wi-Fi not in every room

KeithFrench — Mon, 30 Dec 2024 15:19:24 GMT

Hi @Millycat22 @Anonymous

I cannot help you as it transpires that none of your devices support any WiFi analysers. In that case, the best that I can suggest is the Sagemcom FAST 266 WiFi Booster. The name does not do it justice though, as it combines with your current router to form a mesh network.

Re: Wi-Fi not in every room

Anonymous — Tue, 31 Dec 2024 08:06:29 GMT

Hi Millycat,

Would you like us to send you a Wifi Booster?

Thanks

Michelle

Re: Wi-Fi not in every room

Millycat22 — Tue, 31 Dec 2024 08:49:08 GMT

Hi Michelle

how much is the booster?

Re: Wi-Fi not in every room

Anonymous — Tue, 31 Dec 2024 08:53:47 GMT

Hi Milly,

We would send this free of charge.

Thanks

Michelle

Re: Wi-Fi not in every room

Millycat22 — Tue, 31 Dec 2024 09:02:35 GMT

Hi Michelle

That’s great, yes please!

Re: Wi-Fi not in every room

Karl-TalkTalk — Tue, 31 Dec 2024 09:09:36 GMT

A Wi-Fi booster has been ordered for you.

Thanks

Karl.

Re: Wi-Fi not in every room

Millycat22 — Tue, 31 Dec 2024 09:17:04 GMT

Thanks Karl

Re: Wi-Fi not in every room

Karl-TalkTalk — Tue, 31 Dec 2024 09:22:23 GMT

You're Welcome 🙂

Regards

Karl