topic Re: No internet connection in Fibre

No internet connection

Grahamwood — Tue, 31 Dec 2024 20:41:33 GMT

Hi we have no internet connection and have lost it several times today. I’m in the York area. Has any one else had the same issues

Re: No internet connection

Gliwmaeden2 — Tue, 31 Dec 2024 21:07:28 GMT

See here, @Grahamwood:

https://community.talktalk.co.uk/t5/Fibre/York-Area/td-p/3088092#M398167

Re: No internet connection

ferguson — Tue, 31 Dec 2024 21:54:09 GMT

@Grahamwood

Looks like the issue may have recurred judging by the times reported. Are you on a City Fibre connection?

Re: No internet connection

Grahamwood — Tue, 31 Dec 2024 22:58:16 GMT

Hi yes we are on city fibre. Seem to struggle on keeping the connection to the internet quote a lot of late?

Re: No internet connection

ferguson — Tue, 31 Dec 2024 23:11:59 GMT

OK, it does seem that City Fibre have had issues in the York area over the last day or so. Have you tried switching off the ONT and router for 30 minutes to see if that kicks it back into life?

Re: No internet connection

Grahamwood — Tue, 31 Dec 2024 23:15:08 GMT

I have switched it off a couple of times to day but not 30 mins. That’s an exception long time for a reset! But will try. Thanks

Re: No internet connection

ferguson — Tue, 31 Dec 2024 23:17:04 GMT

It is, but it should allow the session to reset completely if remote issues have been resolved. Let us know how you get on.

Re: No internet connection

Karl-TalkTalk — Thu, 02 Jan 2025 06:52:31 GMT

Hi Graham,

Did you power off for 30 minutes to reset the session, and did this help?

Thanks

Karl.