topic Re: York Area in Fibre

York Area

Happyyork — Tue, 31 Dec 2024 19:06:03 GMT

Is anybody else experiencing poor connection and no connection in New York area.

Re: York Area

Silverbug1968 — Tue, 31 Dec 2024 19:10:35 GMT

Yes down again in York since 18:45. That’s second time today.

Re: York Area

Mixer78 — Tue, 31 Dec 2024 19:44:21 GMT

Mines been down since about 18:45pm and some others in the area

Re: York Area

Gliwmaeden2 — Tue, 31 Dec 2024 20:36:13 GMT

Earlier today, @Happyyork:

https://www.ispreview.co.uk/index.php/2024/12/cityfibre-suffers-fttp-broadband-network-outage-in-york.html

And:

https://downdetector.co.uk/status/talktalk/york_3407/

Re: York Area

Gliwmaeden2 — Tue, 31 Dec 2024 20:50:15 GMT

@Mixer78 and @Silverbug1968, Talktalk doesn't pick up that you have a problem unless you start your own thread, as they only see your posts otherwise as answers on another customer's thread.

To give them an idea of numbers, it helps if you return to the message board and click on start a topic.

It also helps if you complete your community forum profile details for staff to identify your account.

However, forum staff will not follow up now till the 2nd January.

Technical support is available on Chat and 03451 720088 during the day tomorrow. They'll be live from 9am - 7pm.

Re: York Area

Karl-TalkTalk — Thu, 02 Jan 2025 07:04:11 GMT

Hi @Happyyork

Has your service been restored ?

Karl.