topic Re: Wi-Fi dropping constantly in Fibre

Wi-Fi dropping constantly

Britol600 — Wed, 01 Jan 2025 14:43:14 GMT

Even after an Openreach engineers visit and 3 on line chats and a very long phone call with a tech person my Wi-Fi is still dropping every few minutes and therefore completely unreliable. I’m fed up paying for a service that I am not receiving but my contract does not end until May 25 is there anything I can do? I have asked to be sent a new router but to date have heard nothing.

Re: Wi-Fi dropping constantly

KeithFrench — Wed, 01 Jan 2025 14:53:38 GMT

You say that your WiFi is dropping out, but I think you mean the fibre is, please can you clarify?

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Wi-Fi dropping constantly

Karl-TalkTalk — Thu, 02 Jan 2025 07:32:48 GMT

The G.fast service is in sync at 160mb, and tests are clear with no issues detected.

A new router is on the way to you for testing.

Thanks

Karl.