Unusually slow download speed AND solid white light on router

dhjackal — Thu, 02 Jan 2025 10:25:41 GMT

Hi TalkTalk,

Since before Christmas I have been experiencing slow internet connection speeds (upload and download) and have noticed that there is a solid white light on the front of my TalkTalk router. Nothing has changed in the home and as far as i'm aware on the network. I have tried resetting the router but it hasn't worked. I have also run several line tests some of which have hightlighted issues (maybe related to recent storms) but the latest say that all services are okay. Can you help?

I should add that I have the TalkTalk Fibre 35 plan

Re: Unusually slow download speed AND solid white light on router

Chris-TalkTalk — Thu, 02 Jan 2025 11:20:37 GMT

Hi dhjackal,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

topic Unusually slow download speed AND solid white light on router in Fibre

Unusually slow download speed AND solid white light on router

Re: Unusually slow download speed AND solid white light on router