topic Re: G.Fast Slow in Fibre

G.Fast Slow

coinup — Thu, 02 Jan 2025 13:40:14 GMT

I had to have a replacement modem sent to me, changing from a MT992 to a Sagemcom 4370 in early November. Before with the MT992 I was getting close to 300mbps down line speed, but now with the Sagemcom 4370 it has never gone above 230mbps. I have tried a couple of times turning off the modem for 35 minutes, but i'm still not getting the previous speeds.

The upload speed has been unaffected.

Any help appreciated.

Re: G.Fast Slow

Chris-TalkTalk — Thu, 02 Jan 2025 14:09:36 GMT

Hi coinup,

Could I just ask, why was you sent a replacement modem?

Chris

Re: G.Fast Slow

coinup — Thu, 02 Jan 2025 14:15:43 GMT

The Internet light on it did not light up, even though there was a stable connection.

Re: G.Fast Slow

Chris-TalkTalk — Thu, 02 Jan 2025 15:05:34 GMT

Do you still have the old modem? If you do could you try it again and check to see if the speed improves

Chris

Re: G.Fast Slow

coinup — Thu, 02 Jan 2025 15:13:07 GMT

No I don't , I had to send it back.

Re: G.Fast Slow

Chris-TalkTalk — Thu, 02 Jan 2025 15:17:17 GMT

Ok thanks, are you using the cable supplied with the new modem?

Chris

Re: G.Fast Slow

coinup — Thu, 02 Jan 2025 15:19:41 GMT

Yes, both.

Re: G.Fast Slow

Chris-TalkTalk — Thu, 02 Jan 2025 15:31:07 GMT

I can send another modem out just to make sure that the one you currently have isn't faulty, would you like me to arrange this?

Chris

Re: G.Fast Slow

coinup — Thu, 02 Jan 2025 15:38:27 GMT

What other options do I have?

Could you send a MT992?

Re: G.Fast Slow

Chris-TalkTalk — Fri, 03 Jan 2025 09:55:26 GMT

I'm sorry, I don't have an option to send an MT992

Chris

Re: G.Fast Slow

coinup — Mon, 06 Jan 2025 11:37:51 GMT

Replaced the modem with a third party one, and the speed has started to increase.

Re: G.Fast Slow

Karl-TalkTalk — Mon, 06 Jan 2025 12:00:18 GMT

That's good to hear.

Regards,

Karl.