topic No broadband in Fibre

No broadband

djmpne — Sun, 05 Jan 2025 14:55:48 GMT

We're in Warrington and our line is from Freedom Fibre but via Talk Talk. We've got now internet and haven't had since this morning. I can see others in Bury and Manchester are reporting no wifi but it's not clear if they are also via Freedom Fibre or direct through Talk Talk.

There is no way to get support, the chat bot thing has had me on hold for 2 hours now with no response. The phone directs you to the chatbot. It's not very impressive to be honest.

Does anyone have an update?

Re: No broadband

Gliwmaeden2 — Sun, 05 Jan 2025 15:39:12 GMT

Follow on Service Status Dashboard - click on the highlighted broadband button for updates, @djmpne:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: No broadband

Ellie53 — Sun, 05 Jan 2025 15:43:08 GMT

My TalkTalk internet went down at midday and came back on a few minutes ago. I don’t have full fibre.

Re: No broadband

Gliwmaeden2 — Sun, 05 Jan 2025 15:47:23 GMT

Please just follow up on your own topic, @Ellie53.

The issue us a general outage problem detailed in the link I posted for @djmpne.

Re: No broadband

ferguson — Sun, 05 Jan 2025 15:48:46 GMT

From what little we know it may be related to a power failure caused by the weather, hence affecting every type of connection.

Re: No broadband

djmpne — Sun, 05 Jan 2025 17:08:07 GMT

I tried that link from my phone a couple of hours ago and it showed no reported problems! In any event the broadband has suddenly come back online and looks fine, hopefully we'll be able to work tomorrow again😁

Thanks for replying

Re: No broadband

Gliwmaeden2 — Sun, 05 Jan 2025 17:20:59 GMT

They seem to have cleared the report from Service Status Dashboard, @djmpne, so hopefully resolved fully!

Re: No broadband

Chris-TalkTalk — Mon, 06 Jan 2025 11:49:53 GMT

Hi djmpne,

Glad to hear that you service is working again. Please let us know if you experience any further problems

Chris