topic Re: No internet no response from Talktalk in Fibre

No internet no response from Talktalk

Aravis84 — Sun, 05 Jan 2025 13:59:19 GMT

My router is showing a steady amber and nothing will connect. I've turned it off and dusconnected, reset, tried 4 times to run the 'test' and just get an 'oops', the customer service number and text service just sending me round in circles and I have been waiting for an agent to reply to the live chat for almost 30 mins.

Re: No internet no response from Talktalk

fr8ys — Sun, 05 Jan 2025 19:09:08 GMT

Hi,
If you would like staff here to still look into this, you are in their queue for a response.

If it's already in hand please let us know.

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: No internet no response from Talktalk

Debbie-TalkTalk — Mon, 06 Jan 2025 07:52:20 GMT

Hi @Aravis84

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie