topic Re: No internet and no idea if fault has been logged in Fibre

No internet and no idea if fault has been logged

Googlestar64 — Sun, 05 Jan 2025 22:53:56 GMT

I’ve had no broadband all day. I’ve turned the route on and off multiple times and used the diagnostic tool and it’s still not working.

I’ve tried to log the fault online but am getting the error message below. This also comes up when I try check the status of the fault. Does anyone know what this means? Does it mean that my fault has been logged and TT is working on it? Or that due to the error TT cannot log my fault?

Last time I had a fault I got a text message confirming that it had been logged and the resolution time. This time nothing.

IMAGE DELETED FOR SECURITY REASONS.

Re: No internet and no idea if fault has been logged

Gliwmaeden2 — Sun, 05 Jan 2025 22:55:37 GMT

@Googlestar64, are you in the Manchester area?

There was a widespread fault there earlier today, now resolved.

Is your internet now working fine?

In case of any problems in future, make sure that your community profile details are completed, so staff can identify your account.

Go via your avatar; settings; drop down menu....complete Personal Information and scroll down to find the button to SAVE CHANGES.

I've edited your post as the image displayed your landline telephone number - all personal information must be in the profile area, never in the public thread.

Re: No internet and no idea if fault has been logged

Debbie-TalkTalk — Mon, 06 Jan 2025 08:08:05 GMT

Hi @Googlestar64

Apologies for the delay.

Are you still experiencing this fault this morning?