topic Re: WiFi dropped in Fibre

WiFi dropped

Tony8blogs — Fri, 20 Dec 2024 13:13:08 GMT

I am having a similar problem as reported by Amy449 in July with the WiFi being dropped to my mobile phone. The final reply to Amy from Karl of the TalkTalk team was...

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Just looking at the Wi-Fi connections to the phone, I can see some issues with Bandsteering, and the device refusing to switch between 2.4Ghz and 5Ghz bands when requests are issues.

I've made a change here to see if this improves the situation. Can you try the connection over the course of the day and see if there is any improvement.

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Please check into this and see if I am experiencing a similar problem.

Regards, Tony

Re: WiFi dropped

Debbie-TalkTalk — Fri, 20 Dec 2024 14:32:27 GMT

Hi Tony8blogs

Just to confirm, is it only the mobile phone dropping WIFI connection?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: WiFi dropped

Tony8blogs — Fri, 20 Dec 2024 14:56:20 GMT

Debbie, that is correct. The mobile phone drops the WiFi. As I stated, having read the thread, it looks similar to that reported by Amy449 and answered by Karl. Grateful for any help.

Regards, Tony

Re: WiFi dropped

Chris-TalkTalk — Mon, 23 Dec 2024 08:01:43 GMT

Hi Tony,

Which mobile phone do you have?

Chris

Re: WiFi dropped

Tony8blogs — Mon, 23 Dec 2024 10:44:54 GMT

Hi, I have a Samsung A34 5G.

Thanks, Tony

Re: WiFi dropped

Chris-TalkTalk — Mon, 23 Dec 2024 11:04:18 GMT

Thanks. Could you switch your router off and leave it off for at least 30 minutes, then switch back on. Could you then switch your mobile off and back on. Please let us know how you get on

Chris

Re: WiFi dropped

Tony8blogs — Mon, 23 Dec 2024 18:33:40 GMT

Chris, I carried out both of these actions and unfortunately the problem persists. I get reports on the phone WiFi of connected without internet. I'm afraid I was sceptical of this and feel a more in depth technical solution is required. I think what is required, from as I stated in the original message, is an analysis of what is happening at the router. Where the solution was found to be relating to band steering and a change being made in relation to that.

Regards, Tony

Re: WiFi dropped

Karl-TalkTalk — Fri, 27 Dec 2024 10:52:15 GMT

You can log into the router and separate the 2 Wi-Fi channels by renaming one of them and see if this helps. This can test to see if the phone remains connected to one band permanently.

Karl.

Re: WiFi dropped

Tony8blogs — Sat, 28 Dec 2024 15:04:09 GMT

Since making the initial change of dropping the router for over 30 minutes and power cycling the phone the WiFi is still being dropped but less frequently. I have renamed the 2.4Ghz channel as this is not heavily used in the home and should cause least disruption to users. I will see if the change helps the overall situation and report further over the coming days.

Regards, Tony

Re: WiFi dropped

Anonymous — Mon, 30 Dec 2024 08:46:13 GMT

Morning Tony,

How has your connection been over the last 48hrs?

Thanks

Michelle

Re: WiFi dropped

Tony8blogs — Tue, 07 Jan 2025 14:39:04 GMT

I have been checking the connection on the 5GHz only configuration and the WiFi is still dropping. I went back to both 2.4 and 5 GHz bands and back to normal dropping also. Next I changed to using the 2.4Ghz band only. This was slightly better with the WiFi dropping but a lot less often. Sadly the problem persists all be it far less often. I'm unsure what can be changed further to improve matters.

Regards, Tony

Re: WiFi dropped

Anonymous — Wed, 08 Jan 2025 06:41:31 GMT

Morning,

@KeithFrench - would you be able to offer any additional advice please?

Thanks

Michelle

Re: WiFi dropped

KeithFrench — Wed, 08 Jan 2025 08:42:51 GMT

Hi @Tony8blogs

@Anonymous has asked me to help you. When you say that you are just using one band, how are you doing this? If you are using a Sagemcom router and disabling the bands within the router UI, there is a bug in the firmware preventing them from restoring correctly. The only workaround to this is to do a factory reset of the router.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: WiFi dropped

Tony8blogs — Sun, 09 Feb 2025 14:23:23 GMT

I have seen on a couple of samsung forums that this is an issue with one of the chipsets used and affects several models of their mobile phones. Unfortunately samsung are slow to respond to or acknowledge this. I see a number of people suggesting using other makes of mobile phone for their next choice, worth considering if they don't value customers and their feedback. Thank you very much to all on here for your assistance along the way.

Kind regards, Tony