topic Re: Phone Line Faulty or Not in Fibre

Phone Line Faulty or Not

Ganger — Wed, 08 Jan 2025 11:59:43 GMT

I ran a line test today because some phone calls have have not rung and some that do get answered are of poor quality sound. The result of the test was a fault had been found. TalkTalk Ref: -15188560 I then ran the further test and the result stated we were unable to find a problem. What do I do now?

Re: Phone Line Faulty or Not

Debbie-TalkTalk — Wed, 08 Jan 2025 12:19:34 GMT

Hi @Ganger

I'm sorry to hear this.

The line tests are detecting a loop fault and this fault is often caused by internal wiring or equipment connected to the line.

Can I just check, have you tested with the phone directly at the test socket?

Re: Phone Line Faulty or Not

Ganger — Wed, 08 Jan 2025 15:19:23 GMT

No. I have not been asked to do this.

Re: Phone Line Faulty or Not

Chris-TalkTalk — Wed, 08 Jan 2025 16:04:47 GMT

OK, could you try connecting your telephone to the test socket and check to see if you experience the same issues - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Phone Line Faulty or Not

Ganger — Wed, 08 Jan 2025 16:51:24 GMT

I am now connected to the test socket. But I am now confused because after I did the line test earlier I received an email and text message that the test had been completed. Yet when I tried to run the line test a second time the message said it was still being investigated.

Re: Phone Line Faulty or Not

Ganger — Wed, 08 Jan 2025 17:10:16 GMT

Whilst in the test socket I have used the phone to call out and have received a call O.K.

But as the problem of receiving calls was intermittent I can't say definitely that all is O.K.

Re: Phone Line Faulty or Not

Anonymous — Thu, 09 Jan 2025 06:45:47 GMT

Morning,

Ok. Would it be possible to keep the phone and router at the test socket for a few days just to see if the same fault re-occurs please?

Thanks

Michelle

Re: Phone Line Faulty or Not

Ganger — Thu, 09 Jan 2025 08:14:58 GMT

O.K. Thank you, I will do that.

Re: Phone Line Faulty or Not

Anonymous — Thu, 09 Jan 2025 08:16:13 GMT

Hello,

Great thank you. We'll check back in with you on Monday 🙂

Thanks

Michelle

Re: Phone Line Faulty or Not

Anonymous — Mon, 13 Jan 2025 06:46:53 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: Phone Line Faulty or Not

Ganger — Mon, 13 Jan 2025 09:12:03 GMT

I have been using the test socket over the weekend and have received calls that have been expected. But I won't know for sure everything is O.K. unless someone lets us know they haven't been able to get through. Is it possible to do a line test now with only the microfilter and router connected? I am now disconnecting the phone.

Re: Phone Line Faulty or Not

Anonymous — Mon, 13 Jan 2025 09:23:53 GMT

Morning,

Thanks for the update. I've re-run the line tests as requested and they are both clear.

Michelle

Re: Phone Line Faulty or Not

Ganger — Mon, 13 Jan 2025 12:36:14 GMT

I have just run another line test in the test socket with only the microfilter and router connected and once again a fault was detected (Rep:15205027). When I reconnect the phone how can I be sure phone calls will get through?

Re: Phone Line Faulty or Not

Anonymous — Mon, 13 Jan 2025 13:20:00 GMT

Hello,

Does this only happen when the router is connected? Would you like us to replace the router to rule this out?

Michelle

Re: Phone Line Faulty or Not

Ganger — Mon, 13 Jan 2025 14:09:06 GMT

Yes please. That would be a good idea because as well as the phone not ringing, I did notice that around that time the wi-fi signal fluctuated quite badly at times on my laptop and kindle. I really find it confusing that the line test here, connected in the test socket, keeps finding a fault. Isn't the line test in the test socket to test the line from the house to the exchange?

Re: Phone Line Faulty or Not

Karl-TalkTalk — Tue, 14 Jan 2025 06:32:58 GMT

A router has now been ordered for testing.

Regards,

Karl.

Re: Phone Line Faulty or Not

Ganger — Tue, 14 Jan 2025 09:43:26 GMT

Thank you for that.

I am still confused about the line test. If using the test socket for a line test does that not test the external line and the normal socket tests internal lines?

Re: Phone Line Faulty or Not

Chris-TalkTalk — Tue, 14 Jan 2025 10:57:20 GMT

Hi Ganger,

Removing the face plate while running the test just removes the faceplate and any extension wiring from the test. If the test then passes it points to an issue with the faceplate/internal wiring

Chris

Re: Phone Line Faulty or Not

Ganger — Tue, 14 Jan 2025 12:23:32 GMT

Thank you for your reply.

Not being technically minded, I don't understand why when I run the test in BOTH sockets I get a problem detected, you don't.

Re: Phone Line Faulty or Not

Chris-TalkTalk — Tue, 14 Jan 2025 14:18:09 GMT

I'd see how it goes with the new router. Please let us know how you get on

Chris