No Internet since 23rd December

HelenD1 — Thu, 09 Jan 2025 10:49:13 GMT

So we have had no internet since 23rd December. (Constant amber flashing light - no internet connectivity). A TalkTalk engineer came to the property and said the line was fine tried a new router but was unable to help. He concluded it could be a problem with the BT exchange so a Openreach engineer attended 2nd Jan. Openreach engineer concluded that the exchange was fine that we were getting signal to the house so the issue was with the router. We have been sent the same router twice now but neither of them work. I don't know what else to do. Relationship managers have supposed to call me but nobody has called. I'm not sure what they are supposed to say to me either. So can anyone shed light on what the actual issue is. How is TalkTalk fixing this issue as it seems that this is a well known issue with their routers. Do we all need different routers. Do TalkTalk need to fix this remotely with a software update or is it a firmware update needed for the routers. needless to say I am fed up with the TalkTalk's incompetence. Someone please help

Re: No Internet since 23rd December

Chris-TalkTalk — Thu, 09 Jan 2025 11:55:38 GMT

Hi Helen,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

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No Internet since 23rd December

Re: No Internet since 23rd December