topic Re: Landline Phone not completing outgoing/incoming calls in Fibre

Landline Phone not completing outgoing/incoming calls

mrf3049 — Wed, 08 Jan 2025 14:59:01 GMT

My landline - internet connected - if I make an outgoing call it dials but doesn't connect but just gives a continuous tone. Incoming calls ring but on picking up no connection.

Support chat line very very slow and cut me off !! after 25 minutes then didn't respond when I tried again - so no help there.

Incoming calls now seem to be working - this is 1 hour after finding the problem and starting to try to sort it - but outgoing still not working.

I think it needs a line check but the facility in support section has this is not possible as I have both full fibre and copper wire connections . I have only full fibre but the copper wire was not removed when fibre was installed as it was BT

What a palaver

Where do I go from here please ?

Re: Landline Phone not completing outgoing/incoming calls

Chris-TalkTalk — Thu, 09 Jan 2025 08:49:16 GMT

Hi mrf3049,

Do you have Full Fibre with VoIP?

Chris

Re: Landline Phone not completing outgoing/incoming calls

mrf3049 — Fri, 10 Jan 2025 07:57:07 GMT

Hi,

Sorry not to respond sooner as I've been away

I have full fibre with my copper wire landline replaced by this - I'm guessing that is VoIP

Fortunately the fault seems to have corrected itself - or someone somewhere did something - as the phone has been working for both in/outgoing calls since yesterday morning.

Sorry to have taken up your time but having been used to the 50+ year reliability of a copper landline, a service which fails for the second time in twelve months is disturbing compounded by a support 'chat' service that is inadequate.

Anyway, thank again for getting back to me

Re: Landline Phone not completing outgoing/incoming calls

Anonymous — Fri, 10 Jan 2025 08:00:54 GMT

Good morning,

No problem at all. I'm glad to hear that this is now working ok for you. Please let us know if you do need any further assistance 🙂

Michelle