topic Re: Internet not working, PON light flashing in Fibre

Internet not working, PON light flashing

Nataliaaa — Thu, 09 Jan 2025 20:19:56 GMT

No internet for over 24 hours

PON light keeps flashing

tried switching it off and on - nothing

help!!!

Re: Internet not working, PON light flashing

ferguson — Thu, 09 Jan 2025 20:59:07 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Internet not working, PON light flashing

Chris-TalkTalk — Fri, 10 Jan 2025 09:55:44 GMT

Hi Nataliaaa,

I'm sorry to hear that you're experiencing problems with your service. When you switched the ONT off did you leave it off for at least 30 minutes? If not then can you give this a try and let us know how you get on

Chris