topic Re: Loss of internet in Fibre

Loss of internet

Brian96 — Thu, 09 Jan 2025 15:31:44 GMT

Has anyone had a fix on the recent loss to internet connectivity? I had multiple drop outs yesterday and then finally a total loss. My router is trying to connect and my Lan light even goes green for approx 30sec. Checks done by agents didn't solve it. I have even tried a spare router with the same result. Now waiting for different team to sort out.

Re: Loss of internet

Chris-TalkTalk — Thu, 09 Jan 2025 15:41:50 GMT

Hi Brian,

Which lights are currently on, on the ONT

Chris

Re: Loss of internet

Brian96 — Thu, 09 Jan 2025 15:56:48 GMT

I have power light and Pon on constant. Lan will turn green for 30 secs as the router tries to sync.

Re: Loss of internet

Chris-TalkTalk — Fri, 10 Jan 2025 07:20:49 GMT

Thanks. Could you switch the ONT and router off for 30 minutes then switch back on and retest. Please let us know how you get on

Chris

Re: Loss of internet

Brian96 — Fri, 10 Jan 2025 09:09:49 GMT

Hi Chris. Ont and router have both been disconnected for 30 mins. Both are now switched on but this has not fixed the issue.

Re: Loss of internet

Chris-TalkTalk — Fri, 10 Jan 2025 12:12:55 GMT

Hi Brian,

I'll pass this over to our Future Fibre team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

Thanks

Chris

Re: Loss of internet

Brian96 — Fri, 10 Jan 2025 13:07:31 GMT

FYI. Issue now fixed with help from BT engineer who talked me through it. My issue was a resolved by a simple change of LAN cable which appears to have been faulty.

Re: Loss of internet

Chris-TalkTalk — Fri, 10 Jan 2025 13:17:23 GMT

That's great news Brian, thanks for letting me know (I think it was one of our TalkTalk engineers)

Chris