topic Re: Router not connecting after power cut in Fibre

Router not connecting after power cut

KatiT — Tue, 07 Jan 2025 22:50:45 GMT

After a power cut today (6 hours) i have lost my internet connection. Orange light continuously flashing. My network no longer appears in my list. Tried everything, even resetting my router but no joy. Please help!

Re: Router not connecting after power cut

ferguson — Tue, 07 Jan 2025 23:26:31 GMT

When you say reset, have you tried turning it off for a full 30 minutes before turning it back on again? That may fix the connection, unless that itself is down.

This has been flagged to the support team here for you and they should pick it up tomorrow.

Re: Router not connecting after power cut

KatiT — Wed, 08 Jan 2025 01:04:16 GMT

yes, I turned the router off for over an hour, checked all the connections. Finally this evening I connected my old Talktalk router which got me connected to the internet. I think the problem is the router itself.

Re: Router not connecting after power cut

Debbie-TalkTalk — Wed, 08 Jan 2025 07:05:47 GMT

Hi @KatiT

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then send a replacement router.

Thanks

Debbie

Re: Router not connecting after power cut

KatiT — Wed, 08 Jan 2025 09:29:09 GMT

Thank you Debbie.

Re: Router not connecting after power cut

Debbie-TalkTalk — Wed, 08 Jan 2025 09:51:06 GMT

Hi KatiT

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie

Re: Router not connecting after power cut

KatiT — Wed, 08 Jan 2025 09:53:54 GMT

Many thanks again Debbie. I will let you know when the router arrives and I have set it up. Hopefully everything will be back to normal!

Best,

KatiT

Re: Router not connecting after power cut

Debbie-TalkTalk — Wed, 08 Jan 2025 10:14:41 GMT

Hi @KatiT

Thank you 🙂

Debbie

Re: Router not connecting after power cut

KatiT — Fri, 10 Jan 2025 12:42:01 GMT

Hi Debbie,

The replacement router arrived today and was set up and running withing minutes! Was able to set up other devices on wifi with no problems. Also appreciate the return of the old router - a great policy! Will get that sent off asap.

Many thanks for your help and speedy service!

Best,

KatiT

Re: Router not connecting after power cut

Debbie-TalkTalk — Fri, 10 Jan 2025 13:02:07 GMT

Hi @KatiT

I'm so glad to hear this, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Router not connecting after power cut

Brijesh123 — Sat, 11 Jan 2025 09:19:49 GMT

I hsve same issue today and pathetic chat bot service nobody coming for support waiting for ages

Re: Router not connecting after power cut

Anonymous — Mon, 13 Jan 2025 07:48:26 GMT

Hi @Brijesh123

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle