topic Re: After a power cut today (1 ours) i have lost my internet connection. in Fibre

After a power cut today (1 ours) i have lost my internet connection.

Brijesh123 — Sat, 11 Jan 2025 09:24:56 GMT

After a power cut today (6 hours) i have lost my internet connection. Orange light continuously flashing. My network no longer appears in my list. Tried everything, even resetting my router but no joy. Please help!

Re: After a power cut today (1 ours) i have lost my internet connection.

Brijesh123 — Sat, 11 Jan 2025 09:25:53 GMT

Getting no suppott over call, chat, text and email.

Re: After a power cut today (1 ours) i have lost my internet connection.

Gliwmaeden2 — Sat, 11 Jan 2025 10:52:01 GMT

You need to try again to report this if you can call 03451 720088 or try the Chat facility using data, @Brijesh123.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

There are no staff on here before Monday.

Check opening hours near the foot of the page I linked.

Re: After a power cut today (1 ours) i have lost my internet connection.

ferguson — Sat, 11 Jan 2025 11:48:31 GMT

Try switching it off for a full 30 minutes and/or a pinhole reset.

Re: After a power cut today (1 ours) i have lost my internet connection.

Anonymous — Mon, 13 Jan 2025 07:49:48 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle