topic Re: No internet or phone service since Saturday in Fibre

No internet or phone service since Saturday

talk-talk-user1 — Mon, 13 Jan 2025 18:07:54 GMT

Service became intermittent on Saturday evening with router changing between flashing amber and solid white. Internet service was available briefly Sunday morning - but has been a constant flashing amber since then. No dialtone on phone either.

Re: No internet or phone service since Saturday

ferguson — Mon, 13 Jan 2025 18:14:18 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: No internet or phone service since Saturday

Karl-TalkTalk — Tue, 14 Jan 2025 06:28:24 GMT

Hi talk-talk-user1

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl