topic Re: Very slow internet since Saturday in Fibre

Very slow internet since Saturday

paschal7 — Tue, 14 Jan 2025 06:01:14 GMT

It is over 36 hours I have been experiencing very slow internet, logged a case since then, and was told my issue is being resolved. Nothing has changed since then.

What is actually going on?????

Re: Very slow internet since Saturday

Debbie-TalkTalk — Tue, 14 Jan 2025 07:03:01 GMT

Hi paschal7

I'm really sorry to hear this.

Can I just check, do you have an FTTP connection? Have you tried powering down the router for a full 30 minutes?

Re: Very slow internet since Saturday

Billx — Tue, 14 Jan 2025 12:22:50 GMT

As you are new user of this community website, @paschal7

it will help the staff helping you, if you enter some of your details in the Community Profile.

You can enter your TalkTalk telephone number, or you MY ACCOUNT account no.

Bill

Re: Very slow internet since Saturday

paschal7 — Tue, 14 Jan 2025 12:56:35 GMT

I have powered down my router for more than 30 mins, nothing has changed.

However, I don't expect to be getting troubleshooting tips at this point.

I expect to be getting a resolution! An expert/engineer should already have identified the issue at this point.

I have not been able to do any reasonable work since this issue started.

I need a solution immediately please!!!!

Re: Very slow internet since Saturday

Chris-TalkTalk — Tue, 14 Jan 2025 15:20:36 GMT

Hi paschal7,

What sort of speeds are you getting? Could you switch the ONT off and leave it off for at least 30 minutes then switch back on an retest

Chris

Re: Very slow internet since Saturday

paschal7 — Tue, 14 Jan 2025 16:02:29 GMT

If you read my last msg, you will see where I confirmed to have done the power reset and still didn't get any different result.

Download 147 Mbps

Upload 156 Mbps

Been like this in over 60hrs now!

Re: Very slow internet since Saturday

Anonymous — Wed, 15 Jan 2025 06:47:15 GMT

Morning,

What speeds were you seeing previously? Could you try removing the router and then connecting a device wired directly at the ONT please and then run another speed test. This will help to rule out if the issue is with the router. Are you using an eero or the Wifi Hub router please?

Thanks

Michelle

Re: Very slow internet since Saturday

paschal7 — Wed, 15 Jan 2025 11:27:58 GMT

I am using the WiFi hub. I have checked with another device as directed, but the result is the same.

Re: Very slow internet since Saturday

Anonymous — Wed, 15 Jan 2025 13:13:43 GMT

Hello,

Thank you for confirming. I've passed this over to our Faults Escalation Team and I will let you know as soon as I receive an update back. It's also possible that the team may contact you directly.

Thanks

Michelle